Seeking an experienced IT Technician or IT Manager to oversee the management, installation, maintenance, availability, and integrity of the technical infrastructure.
The role involves leading a team, enhancing system effectiveness, and managing the budget.
The trust is always ensuring it offers the best tech to its students and faculty, meaning lots of exciting projects for its tech team.
My client is a Yorkshire-based education trust that currently has 8 schools under its belt, ranging from Primary Schools to Colleges.
The trust continuously gains an 'Outstanding' rating from Ofsted and the team gives a lot of credit to the technical team for helping them achieve this.
Investigating and resolving technical issues escalated from 1st line support and providing end users with a technical solution covering some of the below areas:
As a 2nd Line Network Engineer, your primary responsibility is to provide technical support and assistance to customers or clients who are experiencing more complex technical issues.
Work alongside the 3rd Line resolver teams to investigate and resolve incidents affecting the supported platforms either due to detection by the monitoring toolset or upon notification of a fault through the Service Desk ticket logging process.