We are seeking a Technical Trainer to join our clients technology team.
You will act as SME for internal tools, developing and delivering training programs and simplifying complexities.
Additionally, you will collaborate with the Learning & Development team to enhance training initiatives, focusing on the continuous improvement of training methods and materials to support organizational learning and development goals.
Provide first and second line technical support to end-users via phone, email, and in-person.
General
The IT Support Engineer will be responsible for providing first and second line technical support to end-users, resolving hardware and software issues, and ensuring the smooth operation of our IT systems.
Our Client is seeking a skilled and enthusiastic IT Support Engineer (1st/2nd Line) to join our IT support team.
Working within the Technical Support team, this role will involve proactive investigation, fault finding, problem-solving, troubleshooting, and resolution of customer support requests via phone, email, chat, WhatsApp and tickets.
Everything about CSL is designed to keep our customers connected, secure and live.
Simplicity, service and reliability have been at the heart of everything we do since CSL was founded in 1996.