Your background in producing and managing technical content within a software environment has equipped you with the skills to translate complex information into accessible guides and articles.
About you:?
You are an experienced Technical Author with a passion for creating clear, user-friendly documentation that enhances the customer experience.
Posted by Macildowie Recruitment and Retention • £11.19/hr
THE OPPORTUNITY
Reporting to the Team Leader, the Customer Service Centre Advisor is the first point of contact to our customers via multiple channels such as Email, Telephone and Digital, supporting them with their prime needs whilst collaborating with our internal and external stakeholders.
Macildowie are currently recruiting for a Customer Service Advisor working for a business based in Wigston Leicester.
General
This is a full time temporary on going position, Monday to Friday which offers a heavy hybrid model
These will be recorded via process maps, supporting documents, and resulting user stories in the development management system.
This role will be responsible for capturing and documenting business processes, functional and non-functional requirements across software development projects within the Access HSC Local Government team, covering Children & Young People, Social Care and Finance.