The 2nd Line Support Engineer is responsible for answering IT requests via phone, email, live chat or instant message, explaining solutions in technical and non-technical terms.
The 2nd Line Support Engineer will work across various technologies and liaise across multiple business areas to support incidents, problems and requests.
The 2nd Line Support Engineer will have a salary up to £35,000, you'll monitor and maintain the organisation's desktop environment(s) in a technical support role.
Understand, support and advise customers requiring a wide range of information, advice and guidance.
To provide a telephone and multi-channel support service with integrity, professionalism and adhering to all relevant process, procedures, and legislation.
General
The Customer Service Advisor is required to provide an exceptional level of service to our service users working with a variety of well-known and smaller organisation from charity, third sector and government sectors.
"Working as part of a support team and with a passion for providing and promoting outstanding customer service at all times, the Support Specialist will be the first escalation point for our wider support teams and is expected to provide anything from general advice to colleague through to in-depth technical assistance to customers.
This mentor can create a trusting relationship that fosters emotional security and encourages engagement in learning, essential for someone with a PDA profile who may struggle with authority and demands.
As a learning mentor you will provide a distinct layer of personalised guidance tailored to the unique challenges the young person faces.
Integra Education are recruiting for a learning mentor in the Baildon area.
Posted by Stafflex Education • £12.16/hr to £13.16/hr
Key Responsibilities
Support the learning and personal development of vulnerable SEND students, both in and out of the classroom.
General
We're looking for passionate, adaptable, and caring individuals to support students with Special Education Needs and Disabilities (SEND) in various college centres across Kirklees.
Stafflex Education is working closely with a leading Further Education College in Kirklees who require temporary SEND Support Workers.
Software Support / SQL / Databases / Supporting Users / Systems / Software Support / IT Helpdesk / Service Desk
You'll play a vital role in supporting clients and ensuring smooth application operation - acting as a point of escalation for the helpdesk and invesigating technical issues on the platform.
This leading Bradford-based software company is seeking a motivated Application Support Analyst (2nd Line) to join their growing team.
You will be expected to assist the support team in their duties, providing 1st/2nd/3rd line support, via email/phone, in-person and remotely.
Reporting to the firms IT Director, you will be responsible for managing a team of 4 IT Support Analysts, whilst providing hands-on technical support for all UK offices.
General
Please note this is not an infrastructure support or project management role.