You will be responsible for managing orders, resolving customer complaints, responding to phone call and email requests and ensuring that the customers and consumers receive a premium service comparable to the luxury positioning of the company brand.
Primary Duties will include: Customer Order Management/Sales Administration
Our client is seeking a Customer Service Executive to work as the primary contract for the UK customer interaction.
You will be responsible for managing orders, resolving customer complaints, responding to phone call and email requests and ensuring that the customers and consumers receive a premium service comparable to the luxury positioning of the company brand.
Primary Duties will include: Customer Order Management/Sales Administration
Our client is seeking a Customer Service Executive to work as the primary contract for the UK customer interaction.
This is a busy and varied role, with responsibilities including
Handling customer enquiries via phone, email and online chat.
Managing administrative tasks such as updating customer accounts and dealing with correspondence.
General
Kenneth Brian Associates are working with a long-established and successful company based in Chessington, who have a rarely available opportunity to join their Customer Service team.
Looking for either a recent graduate with some phones-based customer interaction behind them, or someone with a solid amount of phones-based customer experience.
WFH: Working week is 3-4 days office, 1-2 days WFH.
This company is known for developing people and giving them a chance to break into the UK's biggest sector, with the most opportunity.
Working as part of the sales team, this role is responsible for providing exceptional service to customers, supporting existing relationships and building new relationships to achieve monthly and quarterly sales targets and customer satisfaction goals.
They make and receive telephone calls/emails to manage the sales process including initial solicitation, picture research, price quotation and negotiation, image licensing and problem resolution.
Who you are
You are eager to be part of a growing team and make your mark on a business where no two days are the same.