Temporary Customer Service Administrator
Based in Kingston upon Thames
Duration: 6 weeks
Immediate start
Hours: 9am - 5:30pm
Pay: 12.00 - 13.00 per hour
Our client is looking for a friendly confident Customer Service Administrator to join their team on a temporary basis
Key Responsibilities
- To handle customer enquires via incoming calls, post, email, and webchat in a friendly, prompt, accurate and sufficient manner
- To efficiently manage general administrative tasks, updating customer accounts and dealing with correspondence
- All telephone calls are priority and should be answered as quickly as possible. Ensuring there is adequate phone cover when leaving the workstation for any reason.
- When speaking to a customer on the telephone, always be polite and professional; aiming to answer their query as quickly and efficiently as possible without making them feel rushed.
- Ensure that all requests from the customer are actioned accurately and sufficiently
Person Specification
- Significant Customer Service experience
- Excellent telephone manner
- Strong written and oral communication skills
- Attention to detail
- Focused and self-motivated
- Enthusiastic team player
- Keen to learn
- Strong IT skills
- The ability to enter information and supply information quickly and accurately
- Good numeric skills and capable of multi-tasking