About Us: We are a dynamic and customer-focused company seeking an enthusiastic Inbound Customer Service Advisor to join our team.
As an integral part of our call centre, you'll handle incoming calls and emails from our valued customers.
Inbound Customer Service AdvisorLocation: ThealeType: Full-time, PermanentSalary: £26,000 - £27,000 per annum during probation, increasing to £29,000 per annum after successful completion of probation.
Our client, a prominent Financial Services organisation, is looking for an additional person to join their inbound customer service team.
Suitable candidates will have a background in a telephone based customer service role, ideally with 12 months experience in a similar role, a pleasant telephone manner and an ethical and honest approach to customer's needs.
The role will focus on client satisfaction and problem solving with the ability to speak to customers about their circumstances in order to make sure they have taken the correct product and identify any other product areas which they could be interested in.
Do you have excellent inbound customer service advisory experience and the ability to build rapport with customers calling in to enquire about product ranges?
Do you want to work in a vibrant, dynamic environment where your efforts are appreciated?
You will be working within a small team dealing with inbound and outbound calls, a large portion of this role is outbound calls following up with past and present customers gaining feedback and presenting further sales opportunities (no cold calling).
We have a great opportunity on behalf of our client based in the Stockton area, the role will initially be a temporary position until Christmas however there is a possibility this will be extended and could possibly lead to a permanent position for the right candidate.
Be the first point of contact for all inbound Customer Support Enquires into the contact centre.
General
Our client who is a world leader in their products and aftersales services and who excel in providing an excellent customer service, is keen to recruit additional team members to support the increased business to also support the ability to deliver the best service to its customers.
In this role you will be responding to all types of consumer led correspondence so an ability to converse professionally both via verbal and written means is a must!
You will be expected to deliver first class customer service at all times.
As an Customer Support Executive you will be responsible for dealing with client queries through various channels and administering their accounts.
Working as part of an energetic, professional and friendly team who predominantly provide dedicated support to Direct clients; online clients who do not receive on-going advice and are happy to make their own investment decisions.