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This Inbound Customer Advisor role centres on providing exceptional service to customers within the retail industry. The successful candidate will be part of the Customer Service team based in Hyde and will be instrumental in enhancing customer satisfaction. Client Details Our client is a well-established entity within the retail sector. With a workforce numbering in the hundreds, this company prides itself on quality products and superior customer service. With a strong presence in the UK market, they are continuously seeking to improve and innovate. Description Key responsibilities consist of: Provide excellent customer service through inbound calls Use customer feedback to identify opportunities for improvement Stay updated with company policies, procedures, and retail industry trends Uphold the company's reputation by ensuring customer satisfaction Handling consumer complaint, queries and requests received via call & email only. Capable of managing 100 calls on a day-to-day basis Align with inter-departments to ensure all complaints, queries and requests are closed within SLA's & KPI's. Resolve customer queries and complaints effectively and efficiently Maintain a thorough knowledge of products to offer accurate information to customers Process orders and returns as needed Collaborate with team members to meet and exceed customer service goals Adhere to the stipulated SLAs laid for the email and call functions. Act and adhere to the company policies without hampering the consumer experience. Profile A successful Inbound Customer Advisor should have: A qualification in a relevant field Previous experience in a customer service role within the retail industry Excellent communication and problem-solving skills Ability to handle customer complaints and queries professionally Ability to meet deadlines and work effectively in a fast-paced environment. Microsoft Office suite & reporting skills Soft spoken & supportive demeanour Effective & proactive listener Hands on experience with Zendesk, SAP & Shopify would be desirable. Proficiency in using customer service software and tools Strong team spirit and a commitment to improving customer experience Job Offer An annual salary ranging from upto £25,000 Excellent opportunities for career progression Pension & NI contribution Hybrid working Flexit-time shifts optional (Evenings) Overtime optional A supportive and collaborative work environment A role that offers the chance to make a real impact in the retail industry
The Company: An exciting opportunity for a high calibre inbound customer service person - hybrid to join a dynamic homewares supplier You will be responsible for providing the best customer experience and to ensure all B2C customer matters are resolved in the agreed timeline. Also responsible for providing brand awareness to customers encouraging them to be a part of the new loyalty program and acting as an ambassador. Hybrid Working Responsibilities: Handling consumer complaints, queries and requests received via call & email only. Capable of managing 100 calls on a day-to-day basis Align with inter-departments to ensure all complaint, queries and requests are closed within the stipulated SLA's laid down by the organization. Adhere to the stipulated SLA's laid for the email and call function. Act and adhere to the company policies without hampering the consumer experience. Drive and foster brand loyalty among consumers via effective complaint grievance redressal process. Maintain strong follow-up across the organization and with customers to ensure, all pending requests and responses are addressed within committed timelines Monitor and excel in one's performance basis day to day KPI monitoring Skills and Attributes: 2 years of inbound call centre experience Ability to meet deadlines and work effectively in a fast-paced environment. Microsoft Office suite & reporting skills Soft spoken & supportive demeaner Ability to type 40-60 words Effective & Pro-active listener Hands on experience with Freshdesk, Zendesk, Kapture, SAP & Shopify would be desirable. A flexible and hardworking teammate By submitting your CV, you are agreeing to the Terms and Conditions as stated on our website and consenting to us processing your personal details in relation to current/future job opportunities. The information that you have submitted to us will be used in order to consider your suitability for the role you have applied for. A copy of our Privacy Policy can also be viewed on our website which explains how we gather, protect and manage any personal data that you share with us Please be aware the duties listed above are an interpretation of the role and do not form any part of your employment contract. Please ask the interviewer any questions about the role that you wish to clarify. Tagged Resources Limited acts as an employment agency . We have 25 years of Recruitment and Industry experience, working with Retail and Supply Chain markets and have various positions available. If this vacancy does not suit your experience and you are looking for a suitable role, please look at our website or follow us on social networking sites. All are updated daily.