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This Inbound Customer Advisor role centres on providing exceptional service to customers within the retail industry. The successful candidate will be part of the Customer Service team based in Hyde and will be instrumental in enhancing customer satisfaction. Client Details Our client is a well-established entity within the retail sector. With a workforce numbering in the hundreds, this company prides itself on quality products and superior customer service. With a strong presence in the UK market, they are continuously seeking to improve and innovate. Description Key responsibilities consist of: Provide excellent customer service through inbound calls Use customer feedback to identify opportunities for improvement Stay updated with company policies, procedures, and retail industry trends Uphold the company's reputation by ensuring customer satisfaction Handling consumer complaint, queries and requests received via call & email only. Capable of managing 100 calls on a day-to-day basis Align with inter-departments to ensure all complaints, queries and requests are closed within SLA's & KPI's. Resolve customer queries and complaints effectively and efficiently Maintain a thorough knowledge of products to offer accurate information to customers Process orders and returns as needed Collaborate with team members to meet and exceed customer service goals Adhere to the stipulated SLAs laid for the email and call functions. Act and adhere to the company policies without hampering the consumer experience. Profile A successful Inbound Customer Advisor should have: A qualification in a relevant field Previous experience in a customer service role within the retail industry Excellent communication and problem-solving skills Ability to handle customer complaints and queries professionally Ability to meet deadlines and work effectively in a fast-paced environment. Microsoft Office suite & reporting skills Soft spoken & supportive demeanour Effective & proactive listener Hands on experience with Zendesk, SAP & Shopify would be desirable. Proficiency in using customer service software and tools Strong team spirit and a commitment to improving customer experience Job Offer An annual salary ranging from upto £25,000 Excellent opportunities for career progression Pension & NI contribution Hybrid working Flexit-time shifts optional (Evenings) Overtime optional A supportive and collaborative work environment A role that offers the chance to make a real impact in the retail industry
Customer Service Advisor Are you looking for a great new opportunity? Do you want to work in a vibrant, dynamic environment where your efforts are appreciated? Do you have excellent inbound customer service advisory experience and the ability to build rapport with customers calling in to enquire about product ranges? If so, this could be the role you are looking for! You will need to have a good telephone manner, good administrative skills around order processing and taking payments and take the opportunity during conversation to make customers aware of other product ranges that are available to buy, whilst providing good customer service support. If you have good attention to detail and will be comfortable working in a fast paced office environment and have a friendly outgoing personality then I would love to hear from you. The office is located in rural Fareham, Hampshire, so you must be able to drive. The salary is £27,000 and this will increase after a successful six month probation period. If you would like to know more and have a chat about the role in more depth, please do call me direct on , apply here right away, or email me at Inbound customer service, inbound customer advisor, customer service, customer support