The IT Incident Manager will be responsible for the use of incident and problem management processes as well as establishing reporting processes to actively identify and manage service trends and risks and recommend interventions before problems impact service levels.
Ideal candidates have experience in the Financial / Banking domain and come from a Technical background.
We are passionate about delivering an unrivalled service for our customers and providing a strong culture with career opportunities for our people.
At CEF we have a bold ambition for growth.
General
Across IT we are on an exciting mission to ensure we harness our growth opportunities by designing our technology architecture and solutions for constant evolution.
In this exciting Problem Management Lead role, you will work within strict SLA timelines meaning restoration of service is a priority, short-term workaround solutions can be required if the longer term solutions need to be developed.
Problem Management's role is to protect clients from any known issues.
Problem Management Lead required to join the growing 24/7 IT Service Operation Support team who collectively deliver a world class seamless service.
This is an exciting opportunity for an exceptional, experienced Technical Incident Manager to join an established operation with scope to drive and enhance the service at every opportunity.
Our immediate requirement is for an experienced Technical Incident Manager to be a key part of our Egham team, representing proAV, taking full responsibility for personally overseeing all P1 incidents and ticket escalation through to resolution.
Role Overview
proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.
My client, a forward thinking and customer focused vehicle management business, is looking for an experienced Accident Management Engineer to join their Operations team.
To carry out management of claims within the department accurately and in accordance with quality procedures and insurance industry standards.
The main purpose of the role is to audit estimates submitted through Audatex with a focus on repair method, cost control, vehicle downtime and client specific procedures.
Please note this is 1 year Fix Term ContractThis position offers an exciting opportunity to make history and become a member of a team whose purpose is to solve complex challenges and create unprecedented customer experiences.
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