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TristoneNash have partnered with a highly reputable social housing provider who is seeking to appoint an Income Officer. Location: South Wales Start date: ASAP Home-working: Three days working from home per week Length of Contract: 12 months Pay: £32,750 to £33,050 Hours of work: 36 hours per week (Monday to Friday) Your duties in this role would include: Chasing rent arrears from tenants, ranging in value of account Arranging repayment plans with tenants and giving out benefits/UC advice Offering advice on housing benefits to clients Enabling clients to maximise their income Attending clients' homes for visits to discuss their rental accounts Handling court paperwork process, attending court if required and service notices Helping clients to sustain their tenancies and signposting them to external support services Essential requirements for this role: Ability to support clients, ensuring they understand any issues and advising them Experience in chasing rent arrears in some capacity Ability to manage a patch of properties and manage time effectively Added benefits for you: 25 days annual leave per year Great pension scheme Flexible client with a friendly environment If this position is of interest to you and feel you possess the required skills set, please apply via this advert and we will get in contact with you. Due to volume of applications, if you've not heard from us within 36 hours, please assume that you've been unsuccessful on this occasion. However, will ensure we are running other positions by you in future, and we appreciate your interest.
We have an opportunity for an Income officer to join our Customer Accounts team in Newbury. This is a full time permanent role with a mix of home and office working. We are offering a starting salary of £30,000 - £35,000 depending on experience. The role: As an Income Officer you'll carry out a range of tasks including negotiating payment arrangements with customers, providing welfare benefit and money advice and preparing applications for court. You'll be on standby to visit customers in their home as well as occasionally attending court hearings. Your responsibilities will include: Delivering a comprehensive rent & service charge collection service across the region Monitoring customer accounts for all tenures Managing end to end processes Engaging with external agencies including local authorities when needed Managing evictions To be successful in this role you'll need: Experience in income management or debt recovery/collection Knowledge and experience of either social housing, home ownership or the private rented sector Excellent customer service skills A working knowledge of welfare benefits To be a self-starter with a proactive approach and possess the ability to work without close supervision To have effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload. As you'll need to travel in this role, having a car and full driving licence is essential. A DBS check will also be undertaken for the successful candidate. What we can offer you As a member of the Customer Accounts Team you will be part of a friendly, dedicated and supportive working environment. We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation. Some of our benefits include: £450 yearly flexible benefit pot to use against benefits of your choice Flexible working 25 Days Holiday Bank Holidays (with an extra day every year up to 30 days) A chance to buy or sell holiday as part of our flexible benefits package A generous pension scheme matching up to 12% Life cover as soon as you join us You will be a part of our Recognition scheme where you can be gifted retail vouchers A range of wellbeing discounts including Gym Memberships A wide selection of other benefits available About us It's an exciting time to be a part of the team as Sovereign have joined forceswith Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations. We invest for the long term, in individual homes, ourcustomers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in ourcommunities. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.