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My client is seeking an experienced Income Officer to be able to provide effective, customer focused support service to users of the Income Control team. The Officer will be expected to recover all debts in accordance to the councils procedures. The client understands the pressures of the position and is keen to support all team members in a comfortable working condition. The team are looking for an experienced candidate that will work closely with other officers to provide highly professional and dynamic management of the Council's commercial and voluntary and community sector properties, and high-quality valuations and property related advice. The Officer will be supported into a case load by the team manager helping with any policies and procedures that they may not be familiar too. The team are looking for a candidate that can quickly adapt to their way of working and hit the ground running. Duties Includes: Strong knowledge of income advice and experience in housing Will be responsible of maximum recovery of all service charge income including the recovery of debts and arrears in accordance with the council's procedures Monitoring service charge accounts and taking necessary action for recovery of debt. Work towards resolving all enquiries relating to service charge accounts, including preparation of repairs listing. Submit cases for Judgement and monitor progress accordingly Manage individual leaseholders accounts making sure their updated Providing appropriate advice on availability of financial assistance for leaseholders in respect of major works debt. Strong at building internal and external relationships with colleagues and partnership organisations. Should be using your Business & Administration or Finance or significant experience throughout this role If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hourly rate.
We have an opportunity for an Income officer to join ourCustomer Accounts team in Christchurch or the Isle of Wight. This is a full time permanent rolewith a mix of home and office working. We are offering a starting salary of £30,000 - £35,000 depending on experience. The role: As an Income Officeryou'll be delivering a comprehensive rent and service charge collection service across your locality. This will include customer accounts from mixed tenures and you'll be responsible for managing the end to end process. As part of this roleyou'll be carry out a range of tasks including negotiating payment arrangementswith customers, providing welfare benefit and money advice, managing eviction's and preparing applications for court. You'll be engaging with external agencies and local authorities when needed and on standby to visit customers in their home as well as occasionally attending court hearings. To be successful in this roleyou'll need: Experience in income management or debt recovery/collection Knowledge and experience of either social housing, home ownership or the private rented sector Excellent customer service skills A working knowledge of welfare benefits To be a self-starter with a proactive approach and possess the ability to work without close supervision To have effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload. As you'll need to travel in this role, having a car and full driving licence is essential. A DBS check will also be undertaken for the successful candidate. What we can offer you As a member of the Customer Accounts Team you will be part of a friendly, dedicated and supportive working environment. We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation. Some of ourbenefits include: £450 yearly flexible benefit pot to use against benefits of your choice Flexible working 25 Days Holiday Bank Holidays (with an extra day every year up to 30 days) A chance to buy or sell holiday as part of our flexible benefits package A generous pension scheme matching up to 12% Life cover as soon as you join us You will be a part of ourRecognition scheme where you can be gifted retail vouchers A range of wellbeing discounts including Gym Memberships A wide selection of other benefitsavailable About us It's an exciting time to be a part of the team as Sovereign have joined forceswith Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations. We invest for the long term, in individual homes, ourcustomers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in ourcommunities. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.
ob Title: Income Mangement Officer Location: Haringey Pay Rate: £23 Umbrella P/H Job Type: Full Time Contract The Role We are looking for an income management officer who has experience in income maximisation; this includes: telephoning customers in arrears, sending arrears letters and emails, applying for APAs, home and office visits. Completing income and expenditure assessments, presence at sign-ups. Referring vulnerable customers to support agencies, including Financial Inclusion etc. Completing court applications and referrals. Attendance at court and presenting cases to a County Court Judge, attending evictions. The Candidate Experience of providing advice on housing, welfare benefits and/or rent arrears. Debt collection/credit control environment and fully conversant with court protocols and the relevant legislation. Extensive experience of working in a customer- focused (including financial and accounting) environment, using computerised, data based systems. How to apply Please submit your application via the contract details provided and you will be contracted with further information about this opportunity or email your CV to me directly or call me on
We have an opportunity for an Income officer to join ourCustomer Accounts team in Bristol. This is a full time permanent rolewith a mix of home and office working. We are offering a starting salary of £30,000 - £35,000 depending on experience. The role: As an Income Officeryou'll be delivering a comprehensive rent and service charge collection service across your locality. This will include customer accounts from mixed tenures and you'll be responsible for managing the end to end process. As part of this roleyou'll be carry out a range of tasks including negotiating payment arrangementswith customers, providing welfare benefit and money advice, managing eviction's and preparing applications for court. You'll be engaging with external agencies and local authorities when needed and on standby to visit customers in their home as well as occasionally attending court hearings. To be successful in this roleyou'll need: Experience in income management or debt recovery/collection Knowledge and experience of either social housing, home ownership or the private rented sector Excellent customer service skills A working knowledge of welfare benefits To be a self-starter with a proactive approach and possess the ability to work without close supervision To have effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload. As you'll need to travel in this role, having a car and full driving licence is essential. A DBS check will also be undertaken for the successful candidate. What we can offer you As a member of the Customer Accounts Team you will be part of a friendly, dedicated and supportive working environment. We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation. Some of ourbenefits include: £450 yearly flexible benefit pot to use against benefits of your choice Flexible working 25 Days Holiday Bank Holidays (with an extra day every year up to 30 days) A chance to buy or sell holiday as part of our flexible benefits package A generous pension scheme matching up to 12% Life cover as soon as you join us You will be a part of ourRecognition scheme where you can be gifted retail vouchers A range of wellbeing discounts including Gym Memberships A wide selection of other benefitsavailable About us It's an exciting time to be a part of the team as Sovereign have joined forceswith Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations. We invest for the long term, in individual homes, ourcustomers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in ourcommunities. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.
This role requires a dedicated Income Officer who can utilise their exceptional accounting and finance skills to provide high-quality service within our Not for Profit and Charities sector. Client Details The company is a respected entity in the Not for Profit and Charities industry. Located in Manchester, it's renowned for its commitment to community service and creating positive change. Description The key responsibilities of a Income Officer will include, but may not be limited to; Develop and implement income generation strategies. Maintain financial records and prepare monthly reports. Ensure compliance with all relevant financial regulations. Collaborate with other departments to maximise income. Monitor and manage income and expenditure. Provide financial advice to senior management. Identify opportunities for financial growth and sustainability. Participate in team meetings and contribute to company objectives. Profile A successful Income Officer should have: A degree in Accounting, Finance, or a related field. Strong numerical and analytical skills. Ability to commute to Manchester. Ability to work independently and as part of a team. Excellent communication and interpersonal skills. Proficiency in financial software and MS Office. Experience in a similar role within the Not for Profit and Charities sector. A solid understanding of financial regulations and legislation. Job Offer On offer to the candidate; Immediate start opportunity. Fixed Term Contract. An annual salary ranging from £31,000 to £36,000. A supportive and inclusive work environment. Opportunity to make a difference in the Not for Profit and Charities sector. Generous holiday entitlement.