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Zero Hours Contract Here at Stonewater, we're looking for a Mobile Property Associate to provide pro-active and responsive support in the management of cases relating to damp, mould, and disrepair. Ensuring individual properties, communal areas, and the external environment of Stonewater schemes are of good standard, you will support the delivery of damp, mould, and disrepair maintenance activities, undertaking pre and post inspection visits, to ensure agreed works have been completed. You will support the investigation and resolution of construction/building related defects to ensure high levels of customer satisfaction are maintain and assist in the resolution of HHSRS hazards identified in homes, including liaising with colleagues in different directorates where required. It's a zero hours contract, which means we can't tell you exactly how many hours per week they'll be or when they'll be - but the good thing is, is that you can choose whether it's convenient for you. This would be an ideal opportunity for a university student currently studying for a degree in Property/Housing! The ideal candidate will: Have a high degree of flexibility. Be personable and have a genuine passion for delivering a first-class customer service. Have proven experience supporting dampness and mould assessments in residential properties. Have proven knowledge of building construction, materials, and the causes of dampness and mould growth. Be proficient in using tools and equipment to measure and assess moisture levels, humidity, and building conditions. Have a comprehensive knowledge of relevant building regulations, health & safety standards, and best practices, related to dampness and mould prevention and remediation. Have excellent analytical skills to identify the root cause of dampness and mould issues, and provide effective solutions. Have strong written and verbal communication skills to convey survey findings, recommendations, and technical information to stakeholders, including residents, customers and colleagues. Able to work independently, manage cases, and meet deadlines. Be proficient in using digital tools and software for recording and reporting survey findings. Be committed to improving living conditions and promoting health & well-being of residents in housing communities. Due to the nature of the role, candidates must live within a 5 mile radius of these areas and be able to travel as and when required. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 39,000 homes, serving 82,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Are you ready to #DiscoverStonewater? Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
Incommunities are looking to recruit a part time Income Officer to join our team on a permanent basis. This is a crucial role to the business, as you will be responsible for recovering arrears accrued by current tenants but also looking at how we can interact with our customers to prevent debt. You will manage your own patch, providing advice, solutions, and support to our residents to ensure financial inclusion. The role is 26 hours per week - flexible in terms of days / hours but these would need to be the same weekly. You would be required onsite at least 1 day per week and attend visits. About us We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people. Working to provide great homes in great neighbourhoods, we are proud to collaborate with our customers, communities, local and national stakeholders to achieve this. This year will see us launch our new 5 year corporate strategy to 2029 which puts customers at the heart of what we do, providing great places to live and work, with homes that they are proud to live in. Responsibilities Undertake all recovery action for current tenants including rent and lease arrears, service charges, court costs and miscellaneous debts including recharges Undertake recovery action for former tenant arrears and other miscellaneous debts until they are referred to an external agent Assist in the contribution and future development of customer account to ensure financial inclusion Have responsibility for all stages of the recovery of debts due from current and former customers, garage sites, and non Housing Revenue Accounts, and to respond to enquiries relating to tenants accounts including of debt and credit balances and deal with associated record keeping and correspondence About You Have relevant practical work experience of customer services, ideally within the housing sector Have experience of dealing with members of the public both face to face and over the telephone, in particular, handling people who may be distressed and anxious and/ or reluctant to accept or follow advice Have experience of problem solving and resolving conflict Have excellent IT skills in order to manage different systems Are flexible, adaptable and able to organise your own workload Enjoy working with numbers, as you will be required to identify arrears, work out where there are shortfalls and prepare statistical information Requirements A broad understanding of housing and estate management standards and practices, including arrears, lettings, exchanges, repairs, rents, therefore a background in housing or a housing qualification such as NVQ or HNC (Desirable) A sound understanding of benefits that would be applicable to tenants, combined with the ability to give advice on those which are applicable (Desirable) Excellent written and verbal communication skills A positive and calm attitude as you need to be prepared to challenge inappropriate behaviour and resolve conflict The ability and confidence to make decisions on the effective management of properties and to be prepared to refer more complex matters to managers, while feeding back where improvements can be made to the service we provide A willingness and the enthusiasm to give guidance and support to other team members Drive and ambition to work on personal development through in house training Driving licence with own vehicle - desirable Benefits Salary of £22,395.13 per year for 26 hours Essential car user allowance plus mileage West Yorkshire Pension Fund membership - Current employer contribution is 15.9% Annual leave: 28 days which increases with service up to 32 plus public holidays (pro rata) Option to buy and sell annual leave A supportive culture that values employees work life balance. Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers) Training, development, and funded qualification opportunities. Corporate health scheme membership. Access to an Employee Assistance Programme which includes help with medical, financial, and legal information, plus counselling and relationship support. Hybrid working Cycle to work scheme. Free parking onsite. Local gym membership discounts. A team of trained Mental Health First Aiders who are available for colleagues to contact for support Please attach a cover letter with your application, include what values and behaviours you can bring to Incommunities, how you have met KPIs and why you would be a suitable applicant for the role. We are an equal opportunity employer but beyond characteristics protected by law, we welcome and value applicants from diverse backgrounds, abilities and perspectives. Incommunities is also recognised as Committed' to being Menopause Friendly. The Menopause Friendly Accreditation recognises inclusive employers that build awareness and understanding of how menopause can have an effect at work and shows we take the wellbeing of our colleagues seriously. Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.