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Block Property Manager. Full-time. Permanent. The Property Manager is primarily responsible for the delivery of management services to a portfolio of residential and, where applicable, mixed-use buildings and estates. This role will be the direct interface with the Client/Freeholder and Leaseholders within their portfolio. To develop and maintain a motivated and customer orientated service and ensure that service standards are achieved within company policy, and that legislative and regulatory and best practice requirements are met. The Property Manager may, in cases of a large portfolio, have an assistant property manager to work alongside them and should endeavour to develop the individual's skills for succession management. Responsibilities & Duties Summary Property Inspections and Maintenance: Inspections and Reports Finance: Budgets and Client Accounts Insurance: Building, Directors and Officers insurance Meetings: EGMs, AGMs, Directors' and Residents' meetings Correspondence and Administration Breaches of the Lease Contractors Property Sales (Assignment of the Lease) Complaints General Details Property Inspections and Maintenance: Carry out periodic inspections of the property and prepare site reports for the client / landlord / residents' committee / insurance company Ensure compliance with Health & Safety Regulations and maintain accurate records of Risk Assessments, their dates and planned frequency for re-inspection. Record on the Data Station system and take action upon the findings of the Risk Assessments Meet at the property with contractors to ensure the conditions of their contract are adhered to and inspect works after they have been carried out Arrange for the maintenance of all areas which are common to all lessees under the terms of the lease Arrange day to day items of repair and obtain two quotations for all works costing over £250 prior to the works being commenced (except in the case of emergency) Arrange provision of additional items (signs, lights etc) required by the development subject to the terms of the lease Undertake routine fire door inspections to communal fire doors in managed blocks under 18m, subject to passing the BRE Fire Door Course. Arrange maintenance of external and internal decorations Arrange maintenance of plant and equipment Arrange maintenance of lighting installations, including re-lamping Monitor and maintain building management systems Arrange maintenance of water features Instruct other professionals (surveyors, engineers etc) as required and upon client instructions Arrange car park management Arrange refuse collection management Arrange testing of lifting equipment and abseiling points Arrange cleaning of all areas including facades Arrange training of site staff Arrange lightning conductor inspections Arrange out of hours emergency repair service if agreed with client Arrange periodic inspections of plant and machinery by competent persons Prepare and keep up-to-date records of Planned Preventative Maintenance Schedules Finance: Ensure that Management Agreements are in place for all clients and developments Prepare budgets for each property within the portfolio and prepare notes of explanation for each property within the portfolio and ensure they are complete and approved two weeks prior to the billing period Liaise with clients / landlords to agree the service charge budget Provide background detail and financial information to enable the service charge budgets to be agreed Assist the Client Accountant with preparation of the clients' annual accounts and liaise with the clients / landlords / leaseholders on the content of the prepared annual accounts Assist Accounts with preparation of audit packs Obtain approval for all client costs in excess of £250 Answer residents' queries on service charges Instruct Credit Control to advise lessees of their liability for payment under the terms of the lease Liaise with Credit Control to report on progress of recovery of service charges to the client / landlord Liaise with the Accounts teams in the production of requests for payment, service charge debtors, accounts production and all other accounting processes as agreed Insurance: Ensure that the developments, including common areas, in the portfolio are fully insured, including property owners' and employers' liability cover (if applicable) to their full value and that the premiums are paid promptly Ensure that all Plant & Machinery is insured against any sudden or unexpected damage and ensure that periodic plant inspections are carried out to comply with statute Ensure that the Directors of Residential Management Companies have, or are offered, Directors & Officers Insurance Ensure that the Directors of Residential Management Companies have, or are offered, Legal Expense Insurance These duties are not exhaustive. A full job specification can be provided.
Product Marketing Team - Marketing Co-Ordinator Position Overview: Your role involves developing, implementing, and reporting on both proactive and reactive marketing campaigns and strategies across multiple channels for our customers and suppliers whilst working closely with our procurement team. This position may also require additional duties and overnight stays. Key Responsibilities: Product Marketing: Develop and manage targeted marketing campaigns and strategies to promote our key product categories: Building Materials, Landscaping, Timber & Joinery, Kitchens & Bathrooms, Plumbing & Heating, Tiles, Shop and Tools. Lead the day-to-day activity, campaigns, comms and short-term strategy for product categories by liaising with the Product Marketing Manager as well as suppliers and the Procurement Team. Utilise customer data, feedback, and other campaigns to identify opportunities for improved product focused campaigns and promotions. Analyse business types when planning a campaign to capture the target audience. Adopt a full-channel approach to campaigns including digital channels as well as providing assets to the branch network when suitable. Execute product focused strategies to enhance the customer experience and increase sales. Supplier Partnership Opportunities: Collaborate closely with suppliers to understand their marketing needs and objectives, working to their available budget and planning joint campaigns that promotes both MKM and the supplier brand with clear objectives and KPI's. Align supplier marketing campaigns and activities with the marketing calendar. Align supplier marketing plans with key business objectives. Analysis and Reporting: Monitor and analyse key business metrics such as product sales, brochure requests, website views and users, social media and paid search metrics and key email metrics. Monitor and analyse the performance of marketing activities, using KPI's including ROI. Create and utilise reports to communicate results, offer recommendations, and implement improvements. Additional Duties: Use your marketing experience and knowledge to mentor and support team members. Manage various administrative tasks related to marketing initiatives, including budget management and project coordination. Travel to branches and other locations will be required, which may involve overnight stays. Take ownership of specific marketing software and tools, ensuring their effective use to help achieve marketing objectives. A strong understanding of digital marketing is desirable. Desired Skills: Experience in a fast-paced business Experience with budgeting for campaigns Experience in building, executing, and evaluating email marketing campaigns. Strong understanding of Google Analytics Required: Minimum 3 years' experience in a marketing role Full UK driving license. This role is predominantly office based with flexible working once settled and so it is a requirement that the appropriate candidate is local to the East Yorkshire / North Lincolnshire areas. BENEFITS A competitive pay package. Generous discretionary bonus scheme. People orientated culture. Substantial staff discounts. Training and development opportunities. Holiday scheme which rewards length of service. Perkbox discounts Contributory pension scheme Performance related bonus Financial Planning Support Cycle to work scheme Free parking Enhanced Maternity Enhanced Paternity Substantial Employee Discount Employee Assistance Programme Mental Health Support MKM is the leading independent builders' merchant in the UK, and we were established in 1995. Our people are what make us unique in what we do. Today we have more than 127 branches and over 3000 employees nationwide. Whilst we continue to grow, we are constantly striving to always attract, recruit, retain, promote, and support a diverse mix of colleagues that create a sense of belonging to the 'MKM family' for everyone. We hope you will join us on our journey!