We are assisting a progressive company who are searching for an IT Service Desk Analyst / 1st and 2nd Line Support Analyst who is comfortable supporting users with technical issues within an ITIL Framework.
Main Duties
Liaise with customers via phone, remote sessions, video conferencing and email to assist with 1st and 2nd line IT issues, working in accordance to SLA's, quality standards and ITIL best practices.
Standard hours
Mon-Fri 40 hours per week, between 8am-6pm, 8 hours per day.
They are now seeking a forward thinking IT support Technician to join their expanding team.
Our client is a successful, privately owned IT company based in Lancing, West Sussex.
This is a fantastic opportunity for someone looking to progress within a successful, well-established company offering continued training and development.
Skills shortages in the IT sector are driving the need for qualified, entry-level career seekers and career changers.
Cyber Security Placement Programme - No Experience Required Are you looking to benefit from a new career in IT and Cybersecurity?
We help place graduates from this programme in top UK companies and organisations needing to employ entry-level IT and Cybersecurity staff that can hit the ground running with up-to-date skills gained from this programme.
Provide direct user IT software and hardware support in person or remote.
General
The IT Support Technician will be responsible for supporting users on a range of 1st and 2nd line queries and tickets.
Our client, a well-established professional services company, is currently recruiting for an IT Support Technician to join their Service team on a 6-month FTC basis.