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Job Title: Tier 1 Support Specialist Location: Eccles, Greater Manchester Salary: Competitive Job Type: Permanent, Full Time Start Date: ASAP An exciting opportunity has arisen to join us as an IT Support Specialist - Tier 1. Netteam tX is a comprehensive IT Managed Service Provider (MSP) offering a complete suite of technology solutions to businesses across the UK. At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centred around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great. We have Offices in Manchester & Newbury (Berkshire) as well as a team of field engineers working out of London and Scotland. We work with a diverse range business, and we have a specialist knowledge of the Hospitality sector. About the role: We are looking for an ambitious IT Support Specialist - Tier 1, Apprentice, to join our Helpdesk Team, working from our Eccles office. This is the perfect opportunity for someone currently working as an IT Support Specialist - Tier 1 looking to develop their skills or someone who is looking for their first role in IT and is passionate about delivering excellent customer service. Training will be offered to support someone with aspirations to move into a Tier 2 or Tier 3 role. Responsibilities: Point of contact between the business and end-user Logging all incidents and service requests Providing updates on tickets Creation of tickets Resetting passwords Setting up new devices for our client base, both Windows and Mac Completion of laptop pre-builds and post-builds Managing your time efficiently and planning your day accordingly About you: Experience: Ability to work unsupervised, independently and as part of a team IT related degree or relevant qualifications highly desirable Have a proven history of being able to troubleshoot and resolve issues, technical or outside IT Able to demonstrate a good all-round knowledge of IT principles Knowledge of Windows OOB would be beneficial Knowledge of BIOS would be beneficial Experience with PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to all clients would be advantageous Experience in initial remote diagnostics along with analysis and monitoring would be advantageous The willingness to learn new software and hardware skills Experience of MSP and or Hospitality is advantageous but not essential Knowledge of Microsoft cloud solutions including Office 365 would be advantageous Experience with Desktop & Server admin across the Microsoft stack would be advantageous Overall appreciation of client system security Personal Attributes: Friendly and professional Excited about tech and thrives on developing understanding of new technologies Possesses good written and verbal communications skills and the ability to clearly communicate complex technical issues to non-technical clients Recognises the importance of frequent and clear communications Keen to research new products and information around technical solutions that could provide answers and solve problems which benefit the whole team Feel that every day is a day of learning Disciplined, with the ability to prioritise and execute tasks under pressure Harnesses pressure to deliver results Why join us? We make work life balance a normal, not a benefit We offer some flexibility to work from home A fun and productive place to work Great team of people to work alongside Workplace Pension Comprehensive inhouse and external training offered Competitive salary that reflects your skills and experience Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. Other: In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 1st Line Helpdesk Engineer, IT Support Technician, Support Technician, IT Support Engineer, Technical Support, 1st Line, 1st Line Technical Support Analyst, 1st Line Helpdesk Engineer, 1st Line Support Engineer, 1st Line Support Technician may also be considered for this role.
Does this describe you? You're a people person and naturally adapt your style to match who you're speaking with. You're persuasive and enjoy influencing people to change their perspectives. You want your work to have an impact and derive satisfaction from helping people out of trouble. You're trustworthy and keep your word; others can depend on you to do the right thing. You're cool, calm, and collected when dealing with pressured situations. You're a flexible problem-solver and enjoy adapting to new situations and environments. You go the extra mile and don't mind working weekends or evenings to boost your earnings. You're open-minded and don't judge a book by its cover. You're keen to learn new skills and apply them in your day-to-day work. You want flexible work where you control how you plan your day. You achieve your goals and enjoy being rewarded for doing so. Interested to learn more? We are a leading UK Debt Recovery Enforcement Group and proud partner to Transport for London. We've been growing for 40 years and we're passionate about developing our people, investing in technology, and setting industry standards for ethical conduct. Due to ongoing expansion, we are excited to recruit a number of new Trainee Enforcement Agents in the area. All successful candidates will receive exceptional training and support through our Enforcement Training Academy, helping you to become fully skilled and certificated. Debt Collection is a tightly regulated industry with strong ethical standards, and every visit you make is legally approved by a Judge. What might a typical week look like for you? Visiting debtors' properties to arrange payment of outstanding debts. Setting up and agreeing repayment arrangements. Assisting debtors in completing questionnaires. Taking control of goods - where required. Removing goods - where necessary. Making inquiries with neighbours if debtors have moved or left a property. Compiling short reports about your visit, along with any necessary paperwork. Assessing debtor vulnerability and signposting them to support services - if required. Liaising with office-based colleagues regarding active cases. Working by yourself, often in different geographical areas each day. Handling cash payments - where required. Requirements What's in it for you? Earn what you deserve with uncapped earnings. Stay energised in a career where no two days are the same. Stay active in a role where you're never stuck behind a desk. Become a skilled negotiator who can shine in social situations both at and outside work. Plan your free time around work in a job where you choose how you plan your day. Be part of a supportive team who look out for each other. Support your community by helping your council recover funds to re-invest in local services. Grow your skills in our Enforcement Training Academy. Enforcement is a challenging task, and so we work hard to equip you with the skills and knowledge you need. Our Enforcement Training Academy brings the benefit of over 40 years of experience in the field to each of our new joiners through a range of learning experiences including classroom-based, remote, and on-the-job training. We use cutting-edge behavioural science research to inform your first steps into the world of Enforcement, giving you the confidence to resolve even the most complex cases. And even better, you're paid for the whole training period, ensuring you can get up and running without a hitch! Your benefits include: £23,800 - £26,000 basic salary bonuses overtime (OTE £40,000 to £70,000). Achievable bonus level of at least double your basic salary, with opportunities for earnings in excess of this for consistently exceptional performance. 29 days holiday - including bank holidays, increasing with service and with the opportunity to top up with extra days via banked leave and other incentive schemes. Flexibility to manage. Company vehicle, fuel card, and expenses. Full training and qualifications to become a Certificated Enforcement Agent. Company pension scheme. Access to an Earnings on Demand Scheme via Hastee. Employee discount scheme via our Reward Gateway portal, with new benefits being offered all the time. Health and wellbeing support, including access to a free Employee Assistance Programme and eye care vouchers. Other information Please note this is a full-time, permanent role working 40 hours per week - often unsocial hours including evenings and weekends to ensure you can reach people when they're at home. You don't need previous experience to be considered; however, you do need a full UK driving licence (held for at least 2 years) and be able to drive both manual and automatic vehicles. Do you like the sound of the job but you're unsure if you fulfil all the requirements? Send your CV anyway! It only takes a few clicks and costs you nothing. The successful applicant would be required to undertake a DBS and CCJ/IVA check before an offer of employment is made.