You will be responsible for troubleshooting and resolving 1st line issues including incidents, problems, and service requests, and provide clear and consistent communication to the end user.
As our 1st line IT Service Desk Engineer, you will be the first point of contact for all OFG employees who require IT support, and log interactions through the service desk ticketing system.
At OFG, we are on a mission to ensure our colleagues have an amazing work/life balance!
An International Legal and Financial Services company based in Central Leeds is looking to expand it's IT Operations Team.
The team is responsible for monitoring and supporting all internal systems using monitoring tools ensuring all system monitoring alerts are processed in a timelymanner, managing all Incidents and Changes are dealt with appropriately.
This role will require 4 on 4 off shift pattern comprising of two 12 hour days and two 12 hour nights.