Established for over 14 years, our client is a rapidly growing MSP which provides IT support & services to SMB's in and around Berkshire and London, specialising in Azure, Office 365 Stack, Cybersecurity Networking and VoIP telephony.
Position Overview
The IT Support Manager will be leading a close-knit team of IT Helpdesk Engineers, ensuring efficient IT Service Delivery within ITIL standards, service delivery improvements and able to get hands-on technically when required.
We're here to enable the organisation to deliver through the use of technology.
Information Services and Security have a vital role to play in a crucial national mission.
As AWE transforms itself to meet the needs of the UK's next-generation nuclear deterrent, we need to adapt to deliver data-driven decision making, flexible and future-proofed IT services, adaptable cyber security, support to a multi-billion Pound building programme, and many more.
Posted by Xact Placements Limited • £55K/yr to £65K/yr
General
Lead and manage my client's IT Service Desk, overseeing cloud platforms, IT infrastructure, software, and print devices for internal and external clients.
Ensure top-tier service delivery, meeting performance benchmarks, and exceeding customer expectations.
Key Responsibilities
Oversee incidents and requests, acting as the escalation point for critical issues.
My client is a leading international Engineering business looking to expand their Infrastructure Support team, providing 2nd line IT Support to Windows Desktop and associated applications.
You will be 2nd line support on Servers and Application Services as well as providing escalation point for 1st Line Support team.