ITSM Consultant - £77k (SACM / CMDB / Asset control) - London - 2-3 days onsite per week (Portsmouth or London Locations)
Key Skills: ITIL, ITSM, Knowledge of infrastructure technologies, CMDB setup, leading CAB review meetings.
You will be responsible for developing and owning the relationships between the Change and Asset & Configuration Management team and the Service owners, whilst ensuring the Change and Asset & Configuration Management Process and CMDB are fit for purpose with integrated dependencies, used in a compliant manner, and maintained as the single source of truth in relation to the standard operating model.
In this role, you will be responsible for capturing the key aspects of the current CMDB database & CMDB/SACM tooling, understanding the functionalities of the ITSM CMDB solution within ServiceNow so you can explain/recommend platform capabilities/structures, lead presentation & workshops to provide training to clients & internal teams, and ensure CI Management process is robust allowing the CMDB to remain current and accurate as well as ensuring the decommission of legacy Remedy CMDB.
This role is ideal for an experienced ITSM Consultant who has a particular focus around CMDB and SACM alignment.
You'll be working in a dynamic IT & Infrastructure team helping with the delivery, management and support of all IT-related systems and applications.
As an IT Support Analyst, you'll become an integral team member, providing hands-on and remote support for desktop services and telecoms systems.
1st / 2nd Line Support Analyst - Financial / Banking - Whilst not essential preferred candidates with have previous Financial / Banking experience with some Trading Application Support in a mixed Windows / Linux environment along with some FIX Protocol, Scripting (PowerShell, Python / Bash / Shell) and some Database / SQL Server experience.
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The Skills You Need: Fluent level of Mandarin and English, IT infrastructure / network / system maintenance / system administration experience in the UK.
Your New Salary: £50-60k depending on experience bonus