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Ideas People TrustWe're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world.We work with the companies that are Britain's economic engine ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them.We'll broaden your horizons To ensure our services and applications are fit for the modern market, our IT team collaborates with every department. They develop, they explore and they implement the new ideas helping us to change the future of accounting, tax and business consulting. But, just as importantly, they maintain the tech that keeps us advancing. By testing and adopting the future of financial technical solutions, they find new and exciting ways to drive us forward. And you could too. In an IT role at BDO, you'll become part of a team that act as the backbone for our business. No matter who you are or what your skillset is, we'll give you the training and support you need to achieve whatever you put your mind to.We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships.You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with.In this role you will act as a direct liaison between the Business and BDO IT Department, being accountable for service level management, reporting, escalations, major incident ownership, root cause analysis, problem management, service transition into BAU, and co-ordinating IT Communications where required. The function will be stream aligned. You'll also: Ensure continuous service improvement initiation and track to completion - Identify areas of service improvement and remediation and work to shape the IT service improvement programme.Be the interface for escalations associated with Service Management and Delivery, coordinate with the Business Partner and internal representatives to assess what is required for swift resolution.Improve and develop the reputation of the IT Function within the business.Track Disaster Recovery (DR) plans and co-ordinate with the respective service teams on Test execution for the critical business applications within the landscape including Verifying the application and infrastructure documentation on an annual basis, document failover process, criteria, and timings.Monitor the performance of the overall transition and make improvements as and when required.Ensure the agreed SLAs are being adhered and tracking and reporting on Service Metrics.Preparation of Monthly Service Reviews with Key Stakeholders.Participate on required vendor service reviews to ensure service levels are being met.Ensure that full support for potential or Major Incidents and escalations are being effectively managed and ensure full assistance with the timely progression or resolution. Being responsive and keeping the stakeholders updated and informed.Responsible for managing the lifecycle of all problems. The Problem Manager manages the execution of the Problem Management process and coordinates all activities required to respond to problems.Assist IT Communications Manager during MI's, Major Changes/Maintenance Comms. You'll be someone with: An understanding of IT Systems and Infrastructure.Strong Microsoft excel, PowerPoint and power BI skills.An understanding and experience of IT continuity and disaster recovery processes.Experience in Service Reporting & Statistics, Escalations, Major Incident ownership, Root Cause Analysis, Change Management and Authority (CAB), Problem Management, Service Transition into BAU, and co-ordinating IT Communications.Strong analytical and problem-solving skills.ITIL V3 or V4 Foundation or Better.Exceptional stakeholder management. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand.At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development.We're in it togetherMutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs.Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work.We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO.We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy.Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitionsWe've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.#LI-JB1#RD-JB1#TJ-JB1
About the Role This is an exciting opportunity to join CMS as an IT Onsite Technician based in our London office. As an IT Onsite Technician, you will install, maintain, and repair computer systems and equipment. You will also provide routine technical support and checks assisting the wider teams to ensure the continuous availability of the IT network, infrastructure, and equipment within the SLA's. You will provide cover when required for the Unified Communications team that support our internal client meeting rooms. Key responsibilities include: Asset control and stock ordering of devices as required. Assist users with hardware issuing or replacement as required. Eensuring that issues and support requests are resolved within defined SLAs. Ensuring that issues and support requests are documented within the ITSM tool. Sending devices off to repair and liaising with the vendor. Adhering to processes and procedures Mobile phones setup. Hardware refreshes. Providing technical support to client and internal meeting rooms including supporting Video Conferencing serving our clients in meeting rooms. Daily Backup Tape Changes. Hardware maintenance and assisted troubleshooting of Storage Controllers and Server Controllers. Replacement of Storage Disks and Server Blades as and when required. Physical daily checks of system hardware health and lights including but not limited to MER/SER daily checks of Room Systems including Aircon, Fire Suppression and UPS Systems. Switch Upgrades, Console and Backups, some proficiency in network skills. Cable Tracing as required to troubleshoot any issues in Comms Rooms for Server/Network infrastructure. Troubleshooting with onsite wireless issues and deployments, up to and including local surveys. Chaperoning Vendors during maintenance work and tasks. Participating in project work as required, including non-business hour deployments (e.g., nights and weekends). Overtime will be fully paid. About You To be successful in this role, you should have: A BA/BS degree or equivalent (preferred but not essential). Broad software application skills (desired). Demonstrated ability to master new software applications and technologies. Prior experience with a ticketing system (strongly preferred but not essential). Proficiency in network skills. Ideally have at least 2 years' experience with Windows operating systems and hardware in a computer support related setting; experience working in a networked environment. Working knowledge of ITIL service management and its processes is highly advantageous. Knowledge of AV systems and telecommunications. It is expected that this role will require continuous walking, standing, sitting, and manual dexterity. As a role with physical demands there is expected to be frequent bending, lifting, handling and reaching, with occasional pushing/pulling, squatting and climbing. Equal Opportunities At CMS, a next-generation mindset is woven into all we do. We're diverse, supportive and inclusive, embracing our corporate social responsibility and creating a culture of sustainability in which every one of our people, whatever their background, can maximise their potential and thrive. For further information about CMS' diversity initiatives and programmes, please view the Diversity & Inclusion pages on our website. Please apply online or contact a member of the Talent Acquisition team if you have any questions. For information regarding our competitive range of benefits please visit our Rewards & Benefits page on our website. Please note that CMS have a preferred agency panel in place. Only applications submitted via the portal at the point of instruction will be accepted.
Job Title: IT Technician Location: Romford, Essex Salary: £17-£23 per hour (based on experience)About Us: We are a vibrant and forward-thinking school in Romford, committed to providing an excellent learning environment for our students. We are currently seeking an experienced IT Technician to join our dedicated team.Responsibilities: Provide technical support to staff and students for hardware, software, and network-related issues. Troubleshoot and resolve IT problems promptly. Install, configure, and maintain computer systems, printers, and peripherals. Assist with the setup and maintenance of audiovisual equipment. Collaborate with teaching staff to enhance the use of technology in the classroom. Ensure compliance with data protection regulations and safeguarding policies. Requirements: Enhanced DBS: All candidates must have an enhanced Disclosure and Barring Service (DBS) check. Experience: Previous experience in an IT support role is essential. Technical Skills: Proficiency on Windows and macOS operating systems. Familiarity with Microsoft Office Suite, including Office 365. Basic knowledge of networking concepts. Ability to troubleshoot hardware and software issues. Communication: Excellent communication skills and a customer-focused approach. Qualifications: Relevant IT certifications (e.g., CompTIA A, Microsoft Certified: Modern Desktop Administrator Associate) are advantageous. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
1st/2nd line support, Incident Management, ITIL, Service Management, Service Desk, Help Desk We are looking for a great, capable customer- service focussed IT Service Desk Manager to join our client based in Surrey! To lead, manage and motivate a team of 4-6 1st/2nd service desk professionals a background in Service Desk / Help Desk management is needed, alongside good technical skills around Windows, Office and Microsoft tools generally! ITIL certification is expected alongside a good understanding of Service Management generally. Experience in a man management role is an essential part of this job. The role will also involve some shift work that covers 7 days a week between 8am and 8pm, and will be hybrid. If you are seeking a new challenge or perhaps in a Lead Service Desk or supervisory role looking for a step up then please get in touch with Karen at Jump IT in the first instance. Permanent role only, you must live within commuting distance of the Surrey offices.
What if your leadership could transform our IT support team? What if you could lead a team that redefines IT support excellence? What if you were our IT Support Manager? At the IET, making our world a better place starts by creating a better place for our people. At the IET you'll have more than just a job. Our work is exciting and challenging, connecting the people who solve the problems that matter. It means working with us has real meaning and impact, and you'll grow - professionally and personally - in ways you never thought possible. We're also making significant investments in our people, including providing a modern, vibrant workplace and embracing hybrid working. What you'll be doing As the IT Support Manager, you will lead a dedicated IT Support team within our Technology Department. Managing a team of eight, you will provide direction, guidance, and inspiration to ensure seamless day-to-day operations and high-quality service delivery. You will analyse performance metrics and feedback to drive continuous service improvements through targeted training, updated policies, and refined procedures. Additionally, you will support ongoing IT projects and spearhead new technological developments. Your team will deliver professional and efficient technical support to all IET colleagues and affiliates across seven sites (three in the UK and four internationally). As the IT Support Manager, you will establish a culture of excellence and leadership, while also being prepared to engage in hands-on problem-solving and incident management when necessary. What we hope you can bring to the role You must have previous management experience in IT Support and be an excellent communicator with strong leadership and organisational skills. Attention to detail and a commitment to continuous improvement are essential. You should be confident in delegating tasks and willing to be actively involved when required. Ideally, you will also have experience with agile methodology (Scrum). We'd love to get to know you Is Imposter syndrome creeping in? Don't worry - we'd rather hear from you this time than not hear from you at all! Read on for a little more information about the role; but also, keep in mind that we're open to discussing flexible ways of working, including reduced hours and working in an agile way, supported by a hybrid working framework that allows you to find the best place to do your best work. A little more about the role Overall responsibility for IET IT Support service provision, providing support for Microsoft Desktop Operating Systems, Microsoft 365, and many other standard desktop software applications, plus ad-hoc software. Also providing hardware support (PCs, laptops, telephones, mobile devices and audio visual equipment). Full ownership of the team and service provided, working with colleagues and third parties as required. Using the Agile methodology, ensure proactive work is planned and executed in a controlled and well-maintained manner. Provide training, development, and coaching to the team, ensuring they possess the correct knowledge and skills required to provide accurate, relevant information and guidance on all aspects of IT Support. Maintaining an up-to-date knowledge base and understanding of all IT Systems ensuring service standards are maintained through team knowledge, process, procedures, and documentation. Ownership of problem management and root-cause analysis, ensuring recurring issues and / or serious incidents are investigated and, where possible, mitigated. Work collaboratively with other areas of Technology, and the wider IET, as required. Act as an escalation point ensuring complaints are managed appropriately through to resolution, whilst maintaining communication with relevant internal stakeholders. Line management of the IT Support team, including (but not limited to) performance discussions, 1-2-1s and team / individual objective setting aligned with department objectives. Ensure activities are recorded and logged in a timely and accurate manner and ensure work queues are effectively managed. Ensuring all assigned tickets have an accurate and up to date status. Develop the Service Desk toolset in both usage, configuration and data quality to support continual improvement. Ensure adequate staff cover is maintained across the IET's sites during core hours to support a quality service delivery. Diagnose and log problems or faults and take necessary action to remedy the problem. Promote and maintain best working practices for computer system usage, security, virus management, backups, etc Cascade IT knowledge to the user community through micro-training and advice. Assist in ensuring all levels of computer and network security are maintained to best practices. Maintain an organised working environment both physically around the office and electronically within the IT systems. A little more about what we're looking for Must have experience in a technical leadership or management role, including line management. Sound knowledge of and experience supporting Microsoft desktop environments, including Windows and Office. Experience of configuring and developing a service desk toolset. Experience of reporting against SLA's and key metrics. Solid software and hardware diagnostic skills A general understanding of Local and Wide Area Networks and the function of the components involved. A logical approach to problem solving with the ability to progress through to a successful solution using own initiative. What if you could be you? The IET is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. To find out more, head over to our 'Work for the IET' site.