Reporting into the Head of Planning, Capability and Culture, the IT Services (ITS) Planning Manager will lead the planning and management information function for the Directorate and feed into to the University-wide planning activities.
The ITS Planning Manager will be leading a team that will support the Directorate to mature its planning, forecasting and prioritisation capabilities through increased visibility and oversight of the ITS divisional-level work portfolios, University request pipelines and product roadmaps.
Working closely with ITS senior leadership and other key stakeholders from across the University, the successful candidate will combine strategic planning and horizon scanning capabilities with performance monitoring and work portfolio management to enable the successful delivery of the ITS strategy.
We want YOU to come and join the team as we innovate.
You might have thought that as "Technology Partner of the Year 2023" our team would now be cruising along enjoying all the glory and mentally living on a deserted beach somewhere... but you'd be wrong.
Yes, we are all incredibly proud of our achievements, BUT we're insanely ambitious, full of new ideas, and we're ONLY JUST getting started.
The role: Client Relationship / Sales / Senior Account Manager / Business Development / Relationship Manager
Job purpose
You will join QA as a Senior Client Relationship Manager; your focus will be to win new business and grow your account base by nurturing your existing customers as well as acting as a mentor across the team to support them to win business.
About you
You will be an experienced senior client account / relationship manager with a track record of delivering sales targets through a wide range of products.
Markerstudy is a leading provider of private insurance in the UK, insuring around 5% of the private cars on the UK roads, 20% of commercial vehicles and over 30% of motorcycles in total premium levels of circa £1.2b.
The majority of business is written as the insurance pricing provider behind household names such as Co-op, Sainsbury's, O2, Halifax, AA, Saga and Lloyds Bank to list a few and Markerstudy also has a large and growing direct presence in the market as well.
Role Purpose
Working with the Head of MI Development to deliver high quality data management across Markerstudy.
Co-ordinating an end to end Service Assurance (Service Design and Transition) processes.
You will be responsible for work ensuring that new and changed IT Services have a complete Service Design Package, and that it meets the agreed Service Transition and Operational Readiness measures, which includes creation of artefacts such as runbooks, configuration of ITIL service support processes, support and RACI models, Disaster Recovery plans, and the completion of knowledge transfer.
Prestigious opportunity for a Service Transition & Design Analyst to join our pioneering digital transformation.