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What if you could be the key to seamless tech support and innovation? What if you could be the IT Specialist we're looking for? What if you were our Technical Support Analyst? At the IET, making our world a better place starts by creating a better place for our people. At the IET you'll have more than just a job. Our work is exciting and challenging, connecting the people who solve the problems that matter. It means working with us has real meaning and impact, and you'll grow - professionally and personally - in ways you never thought possible. We're also making significant investments in our people, including providing a modern, vibrant workplace and embracing hybrid working. What you'll be doing As the Technical Support Analyst, you will deliver skilled and professional desktop technical support to IET staff and affiliates at the Stevenage Head Office and remote locations as needed. You'll handle tickets logged on the service desk reactively and address logs and monitoring systems proactively, ensuring each ticket is managed from start to finish to maintain system and service uptime. The role also involves keeping accurate records of service desk activities and providing excellent customer service. Additionally, you'll support ongoing IT projects and contribute to new developments (Incident and Problem Management). What we hope you can bring to the role You will have extensive experience in supporting Microsoft Desktop Operating Systems, the MS Office suite, and various standard desktop software. Ideally, you'll have a comprehensive background in IT support and a solid understanding of both Local and Wide Area Networks. Strong communication skills and a logical, problem-solving mindset are essential for this role. We'd love to get to know you Is Imposter syndrome creeping in? Don't worry - we'd rather hear from you this time than not hear from you at all! Read on for a little more information about the role; but also, keep in mind that we're open to discussing flexible ways of working, including reduced hours and working in an agile way, supported by a hybrid working framework that allows you to find the best place to do your best work. A little more about the role Provide support for Microsoft Desktop Operating Systems, MS Office suite and other Standard Desktop software. Provide other technical support including support to other team members. Provide technical support for IET staff hardware such as PC's, Laptops, iPads, mobiles, and Apple devices. Provide support for the Avaya Desktop Telephone system. Provide support for the video conferencing equipment. Diagnose and log problems or faults and take necessary action to remedy the problem. Work with other members of the IT team or third-party suppliers to complete tasks and projects. Promote and maintain best working practices for computer system usage, virus management, backups, etc Cascade IT knowledge to the user community through micro-training and advice. Ensure that all levels of computer and network security are maintained to best practices. Maintain an organised working environment both physically around the office and electronically within the IT systems. To comply with data protection legislation and act responsibly on matters of data disclosure both internally and to third parties. To be familiar with the Health and Safety and Fire policies for the company and to attend mandatory updates where required. Other related duties assigned as needed. A little more about what we're looking for Must have experience of supporting Microsoft desktop environments and MS Office (in particular Outlook, Word, Excel and PowerPoint) or be able to prove competence in IT support skills. A general understanding of Local and Wide Area Networks and the function of the components involved. A logical approach to problem solving with the ability to progress through to a successful solution using own initiative. Ability to communicate in a clear and concise manner with all levels of staff and a friendly attitude with customers. Ability to learn new skills and take on new tasks and recommend and develop improvements to working practices. Ability to work effectively and considerately in a team environment. Must have good time management skills and a flexible approach to working. Must be willing to complete an essential job in a timely manner and ability to manage own time scales on a wide range of tasks. To be educated to A level or equivalent. Experience in a business environment. What if you could be you? The IET is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. To find out more, head over to our 'Work for the IET' site.
Willmott Dixon is looking for an experienced Infrastructure Engineer, specialising in Networks, to join our busy in-house Infrastructure team. This an exciting time to join the Infrastructure team which has recently been absorbed into our Service Operations team, leading to a more collaborative approach which is proving beneficial to the team and the wider business. Although the IT team are based at our head office in Letchworth Garden City, this role can be done as either a hybrid, or a remote role. However, please note that due to the nature of the role, occasional travel to Letchworth or other Willmott Dixon locations will be required according to business needs (e.g. for installations/project assistance etc). Examples of a couple of upcoming projects that you will play a key role in include an SD-WAN implementation and a proxy replacement (possibly to FortiNet). The IT team are a great team to work with and would describe themselves as: - Flexible Fun Uncomplicated Genuine and friendly Innovative and keen to improve Responsive to customer needs Not only are they a genuinely nice bunch of people, they are also passionate about ensuring that the business has the technical toolset and infrastructure that they need to stay ahead of the competition. This means that the business has invested heavily within IT over the last couple of years and will continue to do so throughout 2024 and beyond! Key Responsibilities / Objectives Provide a high level of technical support for the network at Willmott Dixon including WAN, LAN, Firewall, Proxy and Wireless technologies. Effectively utilise our ITSM ticket management system. All work will be managed and maintained to a high standard, keeping customers updated in a timely and professional manner. Ensure technical compliance with Service, Technical and Security standards across the network service. Support the Microsoft Teams telephony service, ensuring this is running optimally for the business. Recommend appropriate site connectivity solutions and collaborate with sites to assure effective implementation. Plan, schedule and implement Change Requests through our Change Advisory Board. Support Principals in the write up of documentation including high and low-level technical designs. Implement technical installations and testing according to design documentation and project planning. Assist in the implementation of monitoring and observability for the network service and proactively identify and rectify performance/service issues. Identify opportunities to automate configuration and implementation of network technologies. Collaborate closely with the Infrastructure Team and the rest of the IT team to assure seamless implementations. Assist the Infrastructure team in developing and conducting Disaster Recovery plans to ensure business continuity. Maintain and further develop technical knowledge by keeping up to date with the latest network technologies, trends, and best practices. Maintain relationships with external vendors and utilise these relationships to assure the optimal running of the network service. Essential and Desirable Criteria Technical Proven experience of: Excellent communication and interpersonal skills with the ability to confidently deal with stakeholders at all levels. CCNP level, LAN, WAN and routers protocols. Configuration of Network Layer 2/3 devices. Cisco ASA Firewall, FortiGate Firewall, configuring and Administering VPN setups. Working knowledge of QOS. A good understanding of proxy technologies (preferably Zscaler and FortiNet FortiSASE). Qualifications and Membership Essential Degree qualified in Computing or related discipline or equivalent professional experience CCNP Driving Licence Desirable ITIL Foundation Willmott Dixon embraces diversity in the workplace and will consider flexible and agile working. We are a disability confident employer. Benefits: In return we reward our people generously with a competitive package that gives you flexible benefits to fit your lifestyle and priorities. This includes but is not limited to, an enhanced pension scheme, full / heavily discounted private medical, life assurance, incentive bonus and a car scheme which will make us a market leader in sustainable company travel. Applicable roles will benefit from a motoring expenditure allowance (MEA) and everyone can access a new generation of low carbon and electric cars via the Willmott Dixon run car leasing scheme.