We have a fantastic new job opportunity for an IT Support Engineer / First Line and Second Line Help Desk Analystwith excellent customer service, communication, software and hardware technical troubleshooting skills.
IT Support Engineer / First Line and Second Line Help Desk Analyst with excellent customer service, communication, software and hardware technical troubleshooting skills with a willingness to learn new skills is required for a busy service desk with a well-established company based in Welwyn Garden City, Hertfordshire.
BENEFITS: Company performance related bonus scheme, 20 days annual leave rising to 25 days after 2 years company service (plus bank hols) and inclusion in the companies Group Life Insurance after the first year.
Posted by Hott Source Limited • £28K/yr to £33K/yr
A smaller, yet very successful, IT Service Provider in Hertfordshire has an exciting new opening for a 1st/2nd Line Engineer.
This business partners with leading tech vendors such as Microsoft, offering a plethora of services and solutions across IT, Cloud, Security, and Digital Transformation.
You will join their team in supporting the infrastructure of high-profile customers.
Posted by Hott Source Limited • £50K/yr to £60K/yr
Well renowned in the UK as a national IT Service Provider, this smaller business is expanding rapidly.
If you have undertaken a Helpdesk Manager role previously, you will be aware this position offers a whole lot of important and exciting responsibilities including: key stakeholder rapport building, re-structuring of service desk/business processes, technical staff management and training, driving performance and motivation, ticket delegation and incident management, and ultimately, leading by example in helping to drive the business further forward.
They need an experienced Helpdesk Manager to support further growth, ensuring their engineers are working effectively and business processes are followed.
An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives.
Overview
This role will require involvement at all stages of the testing lifecycle, with equal emphasis on the production of test documentation and the conducting of testing on Payment systems.
The team is currently embarking on a major programme of systems renewal, replacement, and augmentation across S&B, as well as supporting the delivery of some high-profile major programmes over the coming years.
The Junior Developer role within the Settlement and Billing (S&B) team offers the right individual an opportunity to make a significant contribution to the revitalisation of PayPoint's financial Back Office systems.