IT Support Engineer
Position:
IT Support Engineer (1st/2nd Line)
Location:
Potters Bar, Hertfordshire, UK
Salary
: £28,000 - £33,000
A smaller, yet very successful, IT Service Provider in Hertfordshire has an exciting new opening for a 1st/2nd Line Engineer. You will join their team in supporting the infrastructure of high-profile customers. This business partners with leading tech vendors such as Microsoft, offering a plethora of services and solutions across IT, Cloud, Security, and Digital Transformation. Their customer base increases yearly, leading them to where they are today, one of the UK's best rated MSPs with an extensive list of clients in the local area and further afield.
Your role as an IT Support Engineer will involve managing and administering a wide range of cloud platforms and services, resolving tickets, assisting the project team onboarding customers, and direct remote support of users. They need someone possessing strong technical knowledge relating to cloud infrastructure (M365/ Azure) who can maintain their clients' IT systems and services, managing tickets and requests.
What this Position Entails:
- Providing remote 1st and 2nd Line IT Support
- Ticket assessment, management, and resolution
- Customer onboarding projects
- Customer system upgrades
- IT Security management
- Improving efficiency, processes, documentation, and automation
- Aiding customer retention and satisfaction
Key Skills:
- Microsoft 365 administration
- Azure, Entra ID, Intune
- Windows Server 2016 / 2019 / 2022
- Active Directory, Group Policy
- Windows 11
- Networking
- Exchange and Exchange Online
- Previous MSP experience highly desirable
Benefits:
- Mature environment offering the support you need when you need it, with no micro-management
- Paid IT Vendor Certifications (predominantly Microsoft)
- Mental Health days
- Private Medical cover
- Store discounts, free cinema tickets, phone insurance etc.
This is an excellent opportunity for anybody wanting to heavily utilise cloud infrastructure and develop their skills in this area. There are also internal avenues to 3rd line, project engineering, consultancy, and specialised roles.
If you believe this is a match for you, please apply for much more info.
IT, Support, MSP, Engineer, Analyst, Networking, Help Desk, Service Desk, Entra, Windows, Server, Microsoft, Office 365, Azure, Intune, Active Directory, SharePoint, 2nd Line, Second Line, 1st Line, First Line