Posted by Randstad Technologies • £35K/yr to £40K/yr
This role involves managing and resolving incidents that were escalated from the 2nd line of support, logging and prioritising requests, and working to resolve them within Service Level Agreements (SLAs).
The Ideal candidate will be providing escalated support to end users, ensuring they can perform their tasks without disruption.
Third Line Support Analyst - Horsham OR Watford - Onsite - Permanent
We are recruiting on behalf of a dynamic IT solutions company, offering exciting opportunities to join a dedicated team supporting schools across Kent and beyond.
Are you an experienced IT Technician passionate about making a difference in the education sector?
If you're looking for a new challenge where your technical skills will make a direct impact, this is the role for you!
We are a leading Managed Service Provider (MSP) specialising in IT support and infrastructure management for the private healthcare and dental sectors across London.
Harris Academy Orpington opened in September 2016, joining the highly successful Federation of Harris academies in London and the senior leaders here are experienced in creating and running great schools and that is what we are doing in BR5.
We are a community school that serves families in and around Orpington and we are well on our way towards providing an outstanding education for the students who come here.
We want out students to succeed and have choices in their lives; to take control of their futures and achieve beyond their dreams.
As the Technical IT Product Support specialist, providingremotesupport,maintaining &monitoringsolutions and supporting Live Applications, escalating/ handing over to the internal DevOps and Development teams, if required.
Fully remote position
The Company & role
Specialist technology provider, providing Real Time solutions for transport management, utilising leading-edge technology, connecting people while reducing the harm done to the climate, delivering technology into complex operations to improve their performance and fuel efficiency.
We are a thriving, inclusive secondary school, recognised by Ofsted as a Good school in a report that praised the strengths of our teaching staff, student outcomes and development in recent years.
Our focus on achievement is realised in our pursuit of academic excellence, and belief that every student has great potential.
Employer description
Bow School is a modern and progressive school, underpinned by forward-thinking values and a vision to prepare every student for the future, to be World and Career Ready.