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Are you looking for a role that makes you feel valued, important and offers you the opportunity to make meaningful and transformative positive impacts on people's lives? We are working with a global client whose ethos is plain and simple: we come to work to help be a part of a better future. If you are looking for a role within a business that inspires self-motivation, commitment and passion then you may just be the perfect missing piece to their team in Welwyn on a 6 month contract basis (inside IR35). Our client requires a proactive, problem-solving IT Technician to provide vital technical support to over 2,000 end users. They are committed to rewarding their employees for their impactful challenging work, so here are the perks: Free parking onsite Fun company events 25 days holiday per annum recognised bank holidays You will be the kind of person who wants to make a difference within your day-to-day work, but of course there are a few other requirements: Experience in using ITSM systems to log and track incidents. Ability to identify and escalate recurring issues to relevant teams. Excellent team working skills to build strong relationships and collaborate effectively. Eagerness to learn and acquire new technical skills with a curious mindset. Previous exposure to enterprise solutions like Google Suite, iOS, Windows 11, ServiceNow, MobileIron & Nexthink is beneficial. Familiarity with iOS devices (iPhone, iPad, Mac), Windows hardware, and meeting room technology is advantageous. Previous experience in a face-to-face customer service environment, providing reactive and proactive maintenance support, is desirable. In this role you will be working in and amongst various areas of the business, using your excellent customer service skills and IT knowledge to identify and address technical issues and challenges. Your work will be vital to ensure the smooth operation of IT systems within the company. You will also be responsible for: Provide proactive, customer-focused, face-to-face onsite support to over 2,000 end users. Use problem-solving and interpersonal skills to swiftly resolve IT queries or problems, delivering excellent customer service with a calm, assured, and empathetic approach. Log and track end users' incidents using ITSM systems, adhering to SLAs. Identify recurring issues and challenges faced by end users, escalating them to relevant teams for further investigation. Build and configure computers for new starters and upgrade existing users' laptops. Provide both reactive and proactive maintenance support in a face-to-face customer service environment. Location: Welwyn Salary: £15.08 - £17.01 (PAYE) OR £20.00 - £22.56 (UMB) per hour Full Time 6 Month Contract (Inside IR35) For more information about this IT Technician role, please contact Chloe McCausland at Clearline Recruitment.
The Company: Our client on helping their loyal client base to benefit from the best IT solutions for their specific business requirements as well as providing them with an IT helpdesk. With clients across a variety of industries including charities, leisure, professional services and more, no two days are the same for the professional, experienced and friendly team. The Job: On behalf our client, we are seeking a 1st/2nd Line IT Support Technician We are looking for a 1st/2nd line IT Support technician to join the team of this growing IT managed service provider (MSP). Based near Bristol Airport, Premieredge focuses on helping their loyal client base to benefit from the best IT solutions for their specific business requirements, as well as providing them with an IT helpdesk. With clients across a variety of industries including charities, leisure, professional services and more, no two days are the same for the friendly team. Due to significant growth in the company, Premieredge is growing it's support resource. The successful applicant will have a huge opportunity to grow and develop their role as the business expands, with training provided to support their progression. The person The successful applicant will be an excellent IT support technician who is keen to take the next step and grow their role and progress as part of this growing company. You will have a proven track record of offering superb customer service with the technical skills to back this up and a desire to learn new skills. Great communication skills are key, aligned with a methodical approach to problem solving. You will spend much of your time liaising with clients and suppliers, as well as working alongside your colleagues in the Premieredge team. You will be great at managing your time and prioritising. You will have IT support experience with relevant certification and an enthusiastic "can do" attitude combined with a desire to solve customers' problems. You will need to understand Virtual Environments, Group Policy, Active Directory (AD) and a working knowledge of Networking. Experience with a PSA ticketing system is also useful - if it was Autotask that would be ideal. The job As a 1st/2nd line IT support technician, you will be dealing with customers and suppliers at all levels - helping to ensure they receive a superb experience working with Premieredge. Key responsibilities: Working within our friendly tech team to enable resolution of client IT issues both remotely and onsite, with progress tracked via Autotask. Working with third party software and hardware suppliers to help ensure Premieredge is offering the best options to their clients in line with budgets. Carrying out site visits to customer premises that range from infrastructure upgrades through to running drop-in clinics for end users. Working on Special Projects including system implementations and migrations. Influencing stakeholders to adopt new IT processes or consider new technologies to contribute to the growth of the company. Acting as or undertaking training to become a sector specialist in one or more areas (with built in financial reward). The Person: The successful applicant will Essential IT support experience (1 - 3 years). Proven track record of offering great customer service. Experience with a PSA ticketing system. Knowledge of laptop and desktop builds. Microsoft 365 Administration. Desirable Experience of Autotask, Datto RMM and IT Glue. Qualifications in one or more of these areas - Servers, Microsoft 365, Networking, Database management. Experience of working onsite. Keen interest in networking and infrastructure. The Location: Winford, North Somerset, with car parking (close to Bristol Airport) - 100% office based. The Hours: Monday to Friday 8.30am - 5.30pm or 8am - 5pm) Due to the nature of the job some work at weekends and outside of normal hours may be required. Travel to customer sites will be required so a full UK driving licence and access to your own vehicle is essential. Company van available for site visits. The Salary: £26- 35,000 depending on experience The Benefits: Ongoing training and certification 25 days holiday (plus public holidays) Health plan & Enhanced pension contributions Car parking Hybrid working