To provide first line support and assist with the closure of all service requests, problems and incidents that relate to IT services.
The primary objective of the IT Service Desk is to ensure the performance and cost-effectiveness of our technology, application, and infrastructure solutions.
This involves promptly identifying and resolving outages or performance issues, providing first-line support to end-users, and ensuring minimal disruption to business operations.
An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world.We work with the companies that are Britain's economic engine ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them.We'll broaden your horizons To ensure our services and applications are fit for the modern market, our IT team collaborates with every department.
They develop, they explore and they implement the new ideas helping us to change the future of accounting, tax and business consulting.
Who we areInternational Technology & Advanced Analytics (IT2A) is a multi-national function of Walgreens Boots Alliance based in the UK, Europe, Asia, South America and the USA.
We are looking for Solution Architects to join Technology Services at Boots Nottingham Support Office.Reporting to the Lead Solution Architect, your role will be to produce IT infrastructure high-level designs and proposals in response to internal customer requests and project demands.You will ensure customer requirements are clearly understood and then work with the wider Architect community, service owners and subject matter experts to deliver cost effective, supportable end-to-end high-level designs, adhering to enterprise strategy, roadmaps, standards, security and service capability.
As a member of the IT team, you will be based both within the team area and the central Helpdesk providing face to face and remote support to the full range of the university's Digital services users.
Part of a small and friendly team, you will be trained and supervised by a senior member of the IT team and the Helpdesk Manager to provide the following services:
Employer Description
We are looking for a new and enthusiastic team member to provide a range of 1st and 2nd line support for our community of systems users.
An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world.We work with the companies that are Britain's economic engine ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them.We'll broaden your horizons To ensure our services and applications are fit for the modern market, our IT team collaborates with every department.
They develop, they explore and they implement the new ideas helping us to change the future of accounting, tax and business consulting.
Are you currently looking to secure your next opportunity within I.T?
Or, you may be a graduate or equivalent within IT/Computer Science/Business Intelligence looking for the right opportunity to develop your skills further.
Perhaps you have experience in First/Second Line Support, Application support or a Software support engineer.