Using previous technical knowledge and documentation analyze desktop hardware (desktop hardware may include but not be limited to desktops, laptops, tablets, printers, monitors, scanners, multifunctional printers, switch boxes, conferencing devices and specialist custody and force control room equipment) and application software faults raised via the ICT Service Desk.
Collate relevant information and diagnoses to assist in the verification of the fault in order that the necessary action may be taken to restore service to the user of BCH system.
Document fixes for use by others within a knowledge base system.
Posted by Central Bedfordshire Council • £49K/yr to £53K/yr
You will have a critical role in moving our key programmes of work, including moving our data centre systems into the cloud, Voice Automation and the many direct improvements to infrastructure across our service areas.
Your expertise in providing 3rd line Infrastructure support will also be essential.
Central Bedfordshire Council are seeking experienced Infrastructure Engineer Specialists to support our key projects and work streams based in Bedfordshire on a fixed-term (12 and 24-month) contract basis.
Techniche are supporting a leading automotive manufacturer to appoint an experienced Triage Engineer who will provide technical support for cloud-based issue analysis for their Connected Car Engineering team.