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Role Description Our client are looking for a Unified Communications Service Delivery Manager Telecoms Services: Responsibility for corporate and operational telecoms services, including management of third-party contracts and support for LAN/WAN, microwave connectivity, mobile device management, and other telecoms services supporting the operational network. ITIL Processes: Joint responsibility for all ITIL processes, including the transition of new and retiring telecoms services. Business Continuity Plans: Ownership and maintenance of business continuity plans for telecoms services. Key Responsibilities Team Management: Lead teams to deliver telecoms roadmaps, ensuring project delivery deadlines and maintaining BAU service levels. People Management: Lead a team of over 20 direct reports. Supplier Performance Management: Oversee performance management of suppliers providing telecoms and mobile support services. Network Development and Maintenance: Develop, test, and maintain corporate and operational communications networks, including handling configuration, documentation, and reporting. Telecoms Infrastructure Documentation: Ensure telecoms infrastructure is fully documented, with tested business continuity plans and continuous review of current design to plan for future changes. Stakeholder Collaboration: Work with Executive and Senior leaders, as well as key vendors and partners. Service Operations Management: Manage telecoms service operations, including ongoing contract and service level management for third-party SaaS providers. Budget Management: Oversee a telecoms budget of approximately £6 million. Experience Minimum of 3 years in a Telecoms management role. At least 5 years of experience managing telecommunications systems and networks. Strong understanding of telecommunications infrastructure, technologies and protocols. Experience managing third-party contracts. Proven experience in managing and leading a technical team. Knowledge of telecommunications standards and regulations.