Posted by Hays Specialist Recruitment Limited • £450/day to £500/day
In Practice Ownership, the role is responsible for the governance, design, implementation, and continuous improvement of ITIL practices within the organisation.
Your new role
The SIAM Lead has two main areas of focus: Practice Ownership and Operational Management.
Using previous technical knowledge and documentation analyze desktop hardware (desktop hardware may include but not be limited to desktops, laptops, tablets, printers, monitors, scanners, multifunctional printers, switch boxes, conferencing devices and specialist custody and force control room equipment) and application software faults raised via the ICT Service Desk.
Collate relevant information and diagnoses to assist in the verification of the fault in order that the necessary action may be taken to restore service to the user of BCH system.
Document fixes for use by others within a knowledge base system.
Posted by Morgan Hunt Recruitment • £200/day to £229/day
As a ITIL Specialist you will assist my client by delivering an effective and efficient support that resolves any IT related queries and/or incidents and recommending innovative solutions that provide your internal customers with a swift return to service.
My large client based in Birmingham is looking for a 2nd Line Support/ ITIL Analyst list to come on board within their expanding team and assist in the growth of this even further.
This is a fantastic opportunity to join a leading organisation that will offer you the chance to enhance your skillset and develop your experience.