Posted by Stratospherec Limited • £45K/yr to £48K/yr
My client is a digital media company who are recruiting for an experienced Technical Author to join their team in West Sussex.
Technical Author - Top Global Media Systems company - Lancing, West Sussex
This role is mostly working onsite at their Sussex offices and will require you to be able to drive to their office as they do not have easy public transport access.
We provide plenty of notice to accommodate your schedule.
Flexibility is essential in our stores, and you may be required to work additional hours as needed.
As an O2 Retail Advisor, your main role will be to deliver outstanding in-store performance and customer care, while working together with your team to meet your store's wider goals.
We are looking for a Customer Service Representative who can handle inbound calls from our clients and provide first-line technical support.
The ideal candidate will have a strong customer service background with the ability to troubleshoot and identify issues related to our products, ultimately reducing the need for on-site engineer visits.
Key Responsibilities
Handle incoming calls from our clients and try and resolve the issues without the need for an expensive engineer to go out on site.