Technical Support Analyst encompasses delivering top-notch IT technical support and services to all company staff, collaborating with other teams and third-party support partners.
This entails addressing complex IT issues, problems, and projects swiftly and effectively, ensuring successful resolution.
All services are provided with professionalism, courtesy, and a focus on high-quality customer interaction, integral to our service delivery model.
ClearCourse is looking for a Support Analyst to join us in a newly opened position.
Job description
Are you an IT graduate or a tech support person looking for an opportunity to join and progress, with a well-known and fast-growing technology business?
We are recruiting for an IT Analyst to join the Service Desk team based at our Clients head office in Spinningfields, Manchester, providing support to all of the firms 750 employees across our Manchester, Liverpool, and London offices.
You will be responsible for assisting with the maintenance and support of IT systems as well as contributing to IT project work as required.
As an IT Analyst, you and other members of the Service team will be the first point of contact for all users via telephone, email and face to face in conjunction with a service desk management system within an agreed SLA.
As an IT Support Engineer, you will act as the first point of contact for IT support, providing effective end user support at local and remote sites within agreed SLAs.
My client is a growing and reputable business who are looking to expand their UK-based IT Support team.
£25,000 - £28,000 potential bonuses and great benefits
We have an exciting opportunity for an Application Support Analyst toprovide professional and responsive support for off-the-shelf and bespoke software to agreed SLAs, facilitating end to end Incident and Problem resolution.
About the role
This is a full-time permanent post and offers hybrid working spending 2 days based in our Oldham office and the remaining 3 days working remotely.
Exciting opportunity for an IT support Analyst / Service Administrator to work onsite in Yeadon / Leeds Bradford for our leading client.
This position plays a pivotal role in maintaining a resilient IT infrastructure, delivering quality technical support, and ensuring the seamless alignment of IT services with organizational goals.
The post holder will monitor and maintain the computer systems of the organisation, install and configure software/hardware, diagnose and resolve software/hardware faults and manage company accounts with specific suppliers.