Technical Support Analyst encompasses delivering top-notch IT technical support and services to all company staff, collaborating with other teams and third-party support partners.
This entails addressing complex IT issues, problems, and projects swiftly and effectively, ensuring successful resolution.
All services are provided with professionalism, courtesy, and a focus on high-quality customer interaction, integral to our service delivery model.
We have fantastic new job opportunity for an IT Technician / Helpdesk Support Engineer / Service Desk Analyst who has previous experience working on an IT Technical Help Desk supporting Windows and Microsoft 365 with a good understanding of computer networking, and who has excellent written and verbal communication skills.
IT Technician / Helpdesk Support Engineer / Service Desk Analyst who has previous experience working on an IT Technical Help Desk supporting Windows and Microsoft 365 with a good understanding of computer networking, and who has excellent written and verbal communication skills is required for a thriving, ISO accredited business based in Burnley, Lancashire.
Candidates must live within an easy commute to Burnley.
As an IT Support Engineer, you will act as the first point of contact for IT support, providing effective end user support at local and remote sites within agreed SLAs.
My client is a growing and reputable business who are looking to expand their UK-based IT Support team.
£25,000 - £28,000 potential bonuses and great benefits
You will be responsible for assisting with the maintenance and support of IT systems as well as contributing to IT project work as required.
As an IT Analyst, you and other members of the Service team will be the first point of contact for all users via telephone, email and face to face in conjunction with a service desk management system within an agreed SLA.
Reporting to the IT Service Manager, the key deliverables of this role can be summarised as follows:
As an IT Support Engineer, you will be joining an experienced managed services team that provide both on-site and remote support to a variety of customers.
My client is a growing and reputable IT Services business who are looking to expand their technical Support team.
We have an exciting opportunity for an Application Support Analyst toprovide professional and responsive support for off-the-shelf and bespoke software to agreed SLAs, facilitating end to end Incident and Problem resolution.
About the role
This is a full-time permanent post and offers hybrid working spending 2 days based in our Oldham office and the remaining 3 days working remotely.