The Trustees of the Edith Stein Academy Trust are seeking to appoint a Senior IT Technician to join our hardworking, committed, and enthusiastic IT Support team at Oaklands Catholic School and Sixth Form College in Waterlooville.
8am to 3.30pm on a Friday.
If you are a Catholic, you will understand the distinctiveness of Catholic schools such as Oaklands and this will be attractive to you.
Handle 1st and 2nd line IT support and collaborate with 3rd line support.
General
The IT Technician's role is to be the first escalation point for the IT Support team, ensuring security, support and guidance of IT Support.
In addition, the role supports the Infrastructure Engineer, Application Support Manager and Business Technology Partner to ensure that the business maintains a robust, secure and evolving IT environment.
An exciting opportunity has arisen for a Junior First Line Service Desk Technician to join our committed IT Service Desk team and to provide high-quality support to our small to medium-sized customers, who principally operate within creative industries such as film and fashion.
Vacancy Description
Rubicon-IT is a Managed IT Service provider and solutions company based in North Hampshire.
Our primary focus is to provide Managed IT services to customers across London and the South East.
We now have an exciting opportunity for a Helpdesk Analyst to provide 1st/2nd line service desk support to our customers assisting them with hardware and software problems via phone, email and in person within the organisation's EPoS environment.
The Analyst will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate manner, and provide assistance where required.
This includes installing, diagnosing, repairing, maintaining and upgrading all software and hardware (including but not limited to PC, terminals and printers) to ensure optimal performance.
In this role you will be responding to all types of consumer led correspondence so an ability to converse professionally both via verbal and written means is a must!
Our client who is a world leader in their products and aftersales services and who excel in providing an excellent customer service, is keen to recruit additional team members to support the increased business to also support the ability to deliver the best service to its customers.
Duties Include
Be the first point of contact for all inbound Customer Support Enquires into the contact centre.