The 2nd Line Support Engineer is responsible for answering IT requests via phone, email, live chat or instant message, explaining solutions in technical and non-technical terms.
The 2nd Line Support Engineer will work across various technologies and liaise across multiple business areas to support incidents, problems and requests.
The 2nd Line Support Engineer will have a salary up to £35,000, you'll monitor and maintain the organisation's desktop environment(s) in a technical support role.
"Working as part of a support team and with a passion for providing and promoting outstanding customer service at all times, the Support Specialist will be the first escalation point for our wider support teams and is expected to provide anything from general advice to colleague through to in-depth technical assistance to customers.
Are you looking to elevate your career in IT Support?
With a reputation for excellence and a supportive team environment, they're offering an exciting opportunity for a driven IT Support Technician to join their growing team.
We're partnering with a well-established company that's not only a leader in their industry but also a fantastic place to build your career.
Posted by Strand Recruitment Ltd • £45K/yr to £50K/yr
Known for delivering cutting-edge IT solutionsfrom infrastructure support to security and consultancytheir focus on Cyber Essentials compliance makes them a powerhouse in the industry.
Are you ready to level up your IT career?
Our client, a trailblazing Managed Service Provider (MSP), is on the lookout for a talented 3rd Line IT Support Engineer to join their fast-growing, high-energy team.
An International Legal and Financial Services company based in Central Leeds is looking to expand it's IT Operations Team.
The team is responsible for monitoring and supporting all internal systems using monitoring tools ensuring all system monitoring alerts are processed in a timelymanner, managing all Incidents and Changes are dealt with appropriately.
This role will require 4 on 4 off shift pattern comprising of two 12 hour days and two 12 hour nights.