Role: Service Desk Analyst - Hybrid Working
Location: Barnsley, South Yorkshire
Salary: £26,000 + 33 days holiday, Life Assurance, and more
Summary
Are you looking to elevate your career in IT Support? We're partnering with a well-established company that's not only a leader in their industry but also a fantastic place to build your career. With a reputation for excellence and a supportive team environment, they're offering an exciting opportunity for a driven IT Support Technician to join their growing team.
The Company
They're not just another big name; they're a brand that prides itself on investing in its people. You'll find a culture of collaboration, innovation, and support, where your development matters. With structured training programs, career progression opportunities, and a team that celebrates success, this is an ideal environment for anyone keen to build a career in IT Support.
The Role
In this role, you'll be the go-to person for colleagues needing technical assistance on a busy Service Desk. If you're passionate about solving problems, love technology, and want to work in a dynamic, people-focused environment, this could be the perfect role for you. You'll gain hands-on experience in troubleshooting, call logging, and customer support, while developing your skills and progressing your career in IT.
Your responsibilities will include
- First point of contact: Manage incoming support calls and emails, logging issues on the Service Desk.
- Problem-solving: Troubleshoot IT issues, escalating when needed to ensure swift resolutions.
- Ownership: Take responsibility for the cases you handle, aiming to resolve them efficiently while providing an excellent level of customer service.
- Teamwork: Collaborate with the IT support team to meet Service Level Agreements (SLAs) and improve the overall user experience.
Skills & Experience Required
- +2 years of experience a 1st line support or similar technical IT position.
- Proficiency with offering full Office 365 support.
- A natural diagnostics and problem solving approach.
- A good understanding of Basic Networking Principles.
- Any experience with virtualisation is a desirable.
What's in it for you?
- Competitive salary plus performance bonuses.
- Flexible working: After an initial six-month office-based period, enjoy a hybrid working model.
- Generous benefits: 33 days of annual leave (including bank holidays), pension scheme, life assurance, and company discounts.
- Development opportunities: Structured training and clear paths for progression.
- Work-life balance: Access to wellness programs, volunteering days, and discounts on a range of services.
Next Steps
If you're ready to take on a rewarding role and be part of a supportive team, apply now!
Referrals
Know someone who might be interested? You could earn £1,000 in retail vouchers if you refer a successful candidate! Send referrals to .
Interviews will be held imminently, so don't miss out-send your CV today!
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