As Service Desk Delivery Manager, you will play a leading role in improving and maintaining the performance of the company's Service Desk department by defining and adopting department standards, and effectively managing the Service Desk team in order to ensure that business needs are met efficiently and to a high quality.
General
Sought to join the IT department of an award-winning, national recruitment agency group with over £1billion turnover nationwide.
This is a permanent, full-time role based 100% onsite in the company's Meriden head office.
Posted by In Technology Group Limited • £30K/yr to £33K/yr
Role: Service Desk Analyst
Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service.
As a Service Desk Analyst/Engineer, you'll serve as the primary point of contact for employees, customers, and partners, addressing a diverse range of technical issues from individual user concerns to widespread system outages.
You will be responsible for troubleshooting and resolving IT issues, managing service requests, and ensuring seamless operation of our IT infrastructure.
This role requires a proactive individual with a strong technical background and excellent customer service skills.
As Third Line Support , you will play a crucial role in providing technical support to clients.
ChapmanTate Associates are working in partnership with a well-established Managed Service Provider (MSP) to recruit a talented and dynamic Service Desk Manager.
In this role, you will lead a team of 20-25 engineers across 1st, 2nd, and 3rd line support while also remaining hands-on with technical duties, particularly in Azure, Microsoft Servers, and SQL Databases.
You will be responsible for troubleshooting and resolving IT issues, managing service requests, and ensuring seamless operation of our IT infrastructure.
This role requires a proactive individual with a strong technical background and excellent customer service skills.
As Desktop Support , you will play a crucial role in providing technical support to clients.
Posted by Domus Recruitment Ltd • £30K/yr to £32K/yr
Domus are on the lookout for a Service Manager to take the reins of a new 4-bed supported living property in Erdington.
This is a specialist residential service that supports adults with Learning Disabilities and challenging behaviour.
You will work proactively to build effective working relationships with Local Authority practitioners, families/carers and other stakeholders and your strong vision and coaching approach will enable the development of your team and service.