1st/2nd line support, Incident Management, ITIL, Service Management, Service Desk, Help Desk
We are looking for a great, capable customer- service focussed IT Service Desk Manager to join our client based in Surrey!
To lead, manage and motivate a team of 4-6 1st/2nd service desk professionals a background in Service Desk / Help Desk management is needed, alongside good technical skills around Windows, Office and Microsoft tools generally!
We are supporting a leading global Mobility business in hiring an IT Asset Manager in a newly created global function.
You'll manage the compliance and lifecycle of IT assets to meet both business and regulatory demands.
Based in Surrey, but with a global remit, you will be a key player in establishing better reporting and management of the full lifecycle of IT assets, ensuring effective governance through policies, controls, and standards.
This team delivers the HR Service with passion and commitment providing a consistently great customer experience, making sure services are delivered optimally and within agreed service level agreements (SLA's) whilst meeting all policy and compliance requirements.
Market rate on contract - Leading to Salary £75,000
The work of the People Services Team, based in Epsom, Surrey is key to supporting stakeholders within the business and the HR function in all things HR Services.
As a Microsoft Service Provider, they offer IT support services, cyber security support and services, project services, and proactive network management.
My client are a well established and respected IT Managed Services provider that provide a full range of reliable and professional managed IT services that help their clients streamline processes and increase profitability.
Due to internal promotions they have a requirement for a proven Helpdesk Manager with a MSP background.
For this role you will take overall ownership of delivery, by managing either in-house projects, or through partners in defined time lines and budget and will include the following:
As the Digital Project Manager you will join one of the best known and admired brands in the world for this 8 month plus hybrid role, Inside IR35 contract.
Facilitating and monitoring projects based on lean tenets, tools usage and non-linearity to improve productivity and publishing and implementing Quarterly business reviews with Partners.
Proactive engagement through wirtten, verbal and digital media will be and important aspect of the role to deliver high quality customer service to customers both internally and externally.
The Customer Service Officer (CSO) will take the lead in handling all contact on behalf of Surrey Highways including but not limited to enquiries, complaints and Freedom of Information requests and ensuring accurate record keeping.
Work Context
The Highways & Transport service within the Directorate is responsible for ensuring the effective management, maintenance and improvement of all highway and transport assets.
You will be joining a fast-growing technology-based business that has built a market leading position in the provision of energy data and services with a proven track record for constant innovation.
We are pleased to be supporting our Horley based client who are seeking a Project Support Coordinator to join their growing team.
This is a fantastic opportunity for someone with at least 6 months commercial office experience who is looking to take that next step in their career!