We are seeking a highly motivated IT Service Delivery Manager to oversee the delivery of IT services across multiple clients along with different customer management from an IT centre point of view.
Summary of the role
You will be ensuring high levels of customer satisfaction and operational efficiency.
Our Manchester client is looking for an experienced IT Service Delivery Manager.
This is a standalone role, responsible for taking ownership of the service delivery function at a growing organisation.
We are looking for someone who can fully manage incident handling and escalations, serving as the main point of contact and overseeing the process from start to finish.
Posted by Context Recruitment Limited • £40K/yr to £55K/yr
Service Delivery Manager required by one of the fastest growing SME IT Service Providers in the UK (50% headcount grown in the past two years).
The business comprises circa 100 employees across 3 sites, delivering IT and Consulting services to businesses across London and the South.
Core areas of expertise are IT consultancy, Support and Cloud service provision (primarily Microsoft stack), to SME's in the Accountancy and Professional Services sector.
Join our team as a Service Delivery Manager and play a pivotal role in delivering exceptional service to high-profile customers using our Managed Service platform.
This position is perfect for someone who thrives in a fast-paced environment, possesses excellent process management skills, and has a proactive approach to customer service.
Service Delivery Manager
Location: Northampton (Hybrid Working - 3 days in office, 2 days remote after 3 month probation).
We are seeking a passionate and proactive Service Delivery Manager to lead incident management and escalations from start to finish.
Are you ready to take ownership of a critical service delivery function within a forward-thinking digital environment?
As the Service Delivery Manager, you'll be the main point of contact for all incidents, ensuring transparency and accountability from vendors and third-party partners.