Reporting into the IT Service Director, the Connells Group Head of IT Service Operations will be initially responsible for delivery of Major incident, Problem, Change enablement and Service introduction disciplines across the Group.
We are recruiting for a rapidly expanding company renowned for delivering efficient and cost-effective solutions, they cater to a diverse range of sectors, including large commercial, industrial, and educational organisations.
We are looking for an IT Problem Manager to join our IT Service Operations Team in Leighton Buzzard.
You will develop, lead, champion and govern effective problem management resulting in the provision of stable and robust services to the business.
Your focus is to develop a Problem Management Process that delivers a consistent, repeatable, and robust framework to respond to, assess and understand problems resulting from incidents, eliminating recurring incidents and minimising the impact of incidents that cannot be prevented.
We are currently looking for a Head of IT Service Desk to join our IT department in Leighton Buzzard.
Reporting into the IT Service Director, the Connells Group Head of IT Service Desk will be responsible for the management and performance of the 3 IT Service Desk operating models in place today covering Incident and Request Management.
Over time, the role will be critical in the development and execution of consolidating the 3 IT Service Desk into a single IT Service Desk operating model which support all users across the Connells Group.
We are looking for an IT Change Manager to join our IT Service Operations team in Leighton Buzzard.
You will be responsible for developing and maturing the Groups IT Change Management processes.
You will manage the day-to-day pipeline of change activity ensuring sufficient due diligence is undertaken and controls are in place to that enable us to support necessary change in as safe and risk adverse manner as acceptable by Connells Group.
Managing your own sales pipeline, in other words: prospecting via cold calls/emails/platforms, leading meetings & negotiations and deal closing with executive level vendor contacts.
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