To provide technical support across all sites and contracts for all support tickets including server, desktop and networking infrastructure and telephone systems, both landline and mobile services.
Responsibilities
Manage and maintain good quality, accurate documentation on all IT processes.
General
Countrystyle is a member of the family-owned Heathcote Holdings Group of resource management companies and as a family run business our people and customers are at the heart of our growth and drive for passion for solution focused service.
As a Helpdesk Support Analyst, you'll become the trusted expert for clients around the globe, offering exceptional assistance and ensuring top-notch service satisfaction.
Are you a natural problem-solver who enjoys assisting others
Keen to join a top provider of software solutions?
What You'll Do
Respond promptly to client inquiries via phone or email, addressing software concerns or escalating pressing issues when necessary.
Posted by James Frank Associates • £22K/yr to £25K/yr
Due to growth our client is looking for an IT Support Engineer to join their team, where you will work closely with the Head of IT in providing a high level of support to the business across two offices.
Our client, a leading business in the Legal sector is seeking an IT Support Engineer to join their team on a full-time, permanent basis.
The ideal candidate will be a keen interest in IT and preferably a minimum of 1 years' experience in the field.
Provide technical assistance and support to customers via phone, email, and chat channels.
General
Within the Technical Support team, you will play a crucial role in providing exceptional technical assistance to our customers, troubleshooting issues, and ensuring timely resolution to support their needs.
Due to exponential growth, there is now an opportunity and a requirement for a 2nd Line of Support Technician to join an award-winning global provider of software and hardware solutions in the automotive industry.
Provide technical assistance and support to customers via phone, email, and chat channels.
General
Within the Technical Support team, you will play a crucial role in providing exceptional technical assistance to our customers, troubleshooting issues, and ensuring timely resolution to support their needs.
Due to exponential growth, there is now an opportunity and a requirement for a 2nd Line of Support Technician to join an award-winning global provider of software and hardware solutions in the automotive industry.
Posted by Pearson Whiffin Recruitment Ltd • £30K/yr to £32K/yr
Required Skills and Experience
Provide 1st line support via telephone, ITSM tools, Email and walk-ins for all IT, Network, Telephony, Remote Access & desktops.
General
We are looking for someone with knowledge of Office365, Windows, Active Directory and ITIL to join a team supporting internal customers as first point of contact.
The role will be to provide 1 st and 2 nd line support of issues coming in from telephone, e-mal, walk-ins across all company departments.
Provide 1st / 2nd line technical support to clients via phone, email & ticketing system Diagnose and troubleshoot software and hardware issues reported by customers.
General
We are recruiting for a 1st / 2nd Line Desktop Support Engineer to join an MSP.
Suitable candidates will be skilled and a motivated individual with a passion for technology and a wish to provide exceptional customer support.
At Samsung UK, the Customer Experience team is the go-to squad for all things customer support, covering a wide range of products and services.
General
The Customer Experience (CX) team focus on the service customers receive post sale, your new role as National Performance Coordinator is to support Samsung's repair partners with continuous improvement, training, service levels and repairs.
Your mission will be to build strong internal and external relationships their our repair partner network, supporting their continuous improvement, implementing change and uplifting performance.