You will be responsible for maintaining a high level of customer service as the first point of contact for IT support queries, both remotely and on-site.
As an IT Field Engineer, you will provide 1st and 2nd line technical support to a diverse customer base across various bespoke environments.
Providing excellent customer service as part of a second and third line support function.
We are looking for an IT Infrastructure Engineer to join our Technology team, supporting the team in managing the technical infrastructure of urbanbubble, encompassing core Microsoft services (Azure AD, Microsoft 365) and hardware (Laptops, Mobiles, Phones).
You will promote an efficient and innovative use of technology, with a willingness to learn new systems as the company evolves.
Posted by K3 Capital Group Ltd • £30K/yr to £40K/yr
The role
We are seeking an experienced End User & M365 Computing Support Engineer to provide 2nd Line IT support to our end-users.
With a focus on delivering exceptional customer service, you will uphold our company Service Level Agreements and contribute to the success of our Service Desk Team.
The ideal candidate will proactively resolve issues and complete requests, ensuring a seamless experience for clients.
As a Customer Support Specialist, you will be a front-line support for our clients' customers.
We have a fantastic opportunity to join a Customer Support Team, on a temporary basis for a period of 12 weeks initially.
Providing service and maintenance solutions through the processing of Guarantee schemes in addition to providing assistance on an ad-hoc basis to the Warranty Team in response to expected fluctuation of seasonal demands.
They would like someone with a couple of years experience working in Application Support and at least 12 months' experience with the Sage 200 product.
This home-based position has plenty of potential for someone to move into software implementation, project management, development or account management and you will work with Sage 200 on-premise and in the cloud as well as NetSuite ERP.
The job can be fully remote from home; the salary on offer is up to £45k plus benefits.
Posted by Hays Specialist Recruitment Limited • £35K/yr to £45K/yr
Your new company
This multi-academy trust has a strong presence in Greater Manchester, with a particular focus in North Manchester and, due to recent significant growth, as well as further expansion plans, they are looking to appoint a Senior IT Engineer/2nd Line Engineer to join their team.
The trust has recently grown to over 10 schools, with upcoming growth for the next few years taking them to over 50 schools across Greater Manchester, and it is therefore important that the right individuals are appointed to facilitate this growth and ensure the infrastructure enables high performance.