We are looking for an IT Infrastructure Engineer to join our Technology team, supporting the team in managing the technical infrastructure of urbanbubble, encompassing core Microsoft services (Azure AD, Microsoft 365) and hardware (Laptops, Mobiles, Phones). You will promote an efficient and innovative use of technology, with a willingness to learn new systems as the company evolves. Providing excellent customer service as part of a second and third line support function.
We have a fantastic opportunity for an experienced individual to join the team as an IT Infrastructure Engineer!
It's an exciting time for urbanbubble, as we embark on a large scale digital transformation project. If you are someone who loves supporting IT Infrastructure including core Microsoft Services, learning new systems and delivering a first class customer service, this may be the role for you!
What do we offer?
- £29,000 - £36,000 per annum
- We offer amazing benefits such as enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers Friday, enhanced sick pay, study support and much much more.
- We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub!
What will you do?
- Provide second and third line support via phone, email, remote or face-to-face,
- Ensure accurate records are kept on actions taken within the ticket management system.
- Compliance with associated policies, processes, and procedures
- Support of Microsoft 365 platform, including Intune, Microsoft Defender, and Azure AD.
- Supporting Audio Visual / Meeting Room Technology.
- Manage escalated tickets from other team members.
- Support business growth with system expertise and helpdesk support to ensure new business initiatives.
- Provide coaching and mentoring to junior team members.
- Management of Service desk processes such as leavers, new starters, and movers.
- Participate in deployment and implementation of IT projects
What we are looking for?
Experience in a second line support role
- Someone who is innovative with an ability to comprehend and work effectively on technical issues.
- Great energy and resilience with ability to prosper in fast-paced environment.
- Good focus on quality of output and attention to detail
- Professional and Customer Focus (mainly internal customers)
- Respects Confidentiality of Data Self-motivated and positive individual with 'can-do' attitude
Technical skills required:
- Windows 10/11
- Windows Server 2016, 2019, 2022
- Active Directory (On-premise / Azure AD)
- Azure AD DS
- SAML SSO
- Office 365
- Group Policy (Including AppLocker)
- Intune
- Windows Defender
- BitLocker
- Mobile device management, security and compliance
- Networking (TCP/IP, DNS, DHCP, VPN, VLAN, Wi-Fi)
- PowerShell
- SQL Server Administration
- SharePoint Online
- Exchange Online
- SCCM
- Teams
- Citrix
- VoIP
- DFS
- Virtualization (Hyper-V)
- Backup technologies (e.g., Veeam, Acronis)
- Antivirus (e.g., Windows Defender, ESET)
- Service Desk (e.g. Halo, ServiceNow)
Desirable qualifications:
- ITIL
- CompTIA A+ / Network+
- Cisco CCNA
- Microsoft Certifications (Windows Server or Desktop)
We're not your usual property company. We're the North West's leading property managing agent. At urbanbubble, we're redefining the way properties are run through community building, customer care, and innovation. Thanks to our team, that delivers outstanding customer experiences, we're proud to serve 14,000 residents and growing. We're looking for bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst unleashing your true potential. So, what do you say – interested?
Apply now to join a fantastic organisation that truly believes that our people should be at the heart of all our decisions.
urbanbubble requires people who are professional, hardworking, innovative, and passionate; who are effective in their roles, and who truly engage with the customer.
We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during the recruitment process.
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