Join our dynamic team as an IT Systems Support Team Leader, where you'll oversee and mentor a team of IT Systems Support Technicians, ensuring exceptional on-site and remote IT support for our clients.
Are you an experienced IT professional with a knack for leadership and a passion for guiding a team to success?
You'll play a crucial role in configuring, maintaining and documenting our clients' backups, disaster recovery, and security solutions, guaranteeing the resilience and security of their digital infrastructure.
Our client is a leading provider in the technology sector, specializing in end user support, server maintenance, networking, and cloud-based systems.
With a commitment to excellence and a focus on innovation, they empower businesses to optimize their IT infrastructure and achieve their goals.
As an apprentice, you'll have the opportunity to learn from seasoned professionals in a dynamic and supportive environment while gaining hands-on experience in various aspects of IT.
Across IT we are on an exciting mission to ensure we harness our growth opportunities by designing our technology architecture and solutions for constant evolution.
About CEF
We are passionate about delivering an unrivalled service for our customers and providing a strong culture with career opportunities for our people.
Technical Support Analyst encompasses delivering top-notch IT technical support and services to all company staff, collaborating with other teams and third-party support partners.
This entails addressing complex IT issues, problems, and projects swiftly and effectively, ensuring successful resolution.
All services are provided with professionalism, courtesy, and a focus on high-quality customer interaction, integral to our service delivery model.
My client is looking for someone to join their support team to fulfil 2nd line support responsibilities.
2nd Line Technical Support £30,000 Newcastle On-site
The ideal candidate should possess on-site experience and will play a pivotal role in ensuring seamless user experiences by responding to incoming requests and reporting issues through various channels such as telephone or ticketing systems.
My client based in Newcastle are looking for a 3rd Line IT Support Engineer but would consider an experienced 2nd liner ready to step into a 3rd line role.
Client will offer training, pay for course/certifications and progression!