IT Technical Support Consultant
- Location: Leeds
- Job Type: Full-time
- Salary: £28,000 - £35,000PA (DoE)
We are seeking an IT Technical Support Consultant to join our globally distributed IT team. Based in Leeds, this role involves providing top-notch technical support to users across our global business. The ideal candidate will be a confident, customer-focused individual with a strong technical background and excellent interpersonal skills.
Day to Day of the role:
- Provide daily IT support to all staff, including call logging, troubleshooting, IT admin tasks such as new user setup, password resets, and PC builds.
- Support the IT environment, including servers, systems, networks, and other devices.
- Assist with various IT projects and upgrades to meet organisational goals.
- Help with office moves and changes, including installation and changes to IT and Voice infrastructures and associated peripherals.
- Monitor daily backups, manage the asset database, and control the software register.
- Build positive working relationships within the business.
Required Skills & Qualifications:
- At least three years of experience in IT support, both hands-on and remote.
- Proficiency in user administration, Active Directory, Microsoft Exchange 365, and Outlook in a corporate environment.
- Experience with LAN, WAN, and VPN troubleshooting and support.
- Familiarity with supporting and troubleshooting Office 365 products (MS Teams, OneDrive, SharePoint), Anti-virus (MS Defender), Veritas BackupExec, etc.
- Experience deploying images/software through Intune/SCCM.
- Knowledge of ITIL-based call management systems, e.g., FreshService.
- Basic understanding of managing hardware and software assets.
- Excellent communication skills, able to convey technical information in clear, non-technical language.
- Strong organisational skills and the ability to manage and prioritise workload.
Benefits:
- Competitive salary and benefits package.
- Opportunities for professional development and career progression.
- Dynamic and supportive work environment.
- Commitment to continuous improvement and excellence.
To apply for the IT Technical Support Consultant position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.