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IT Support Technician - Sheffield Company Overview: My client is a dynamic and forward-thinking company dedicated to providing innovative and a first class customer service to all internal IT Users. They pride themselves on their commitment to excellence and an ability to adapt to the ever-changing landscape of technology. We are now recruiting for a talented IT Technician to join their team and contribute to their ongoing success. Position Overview: We are looking for a skilled IT Technician / IT Support Engineer with experience in Office 365, desktop support, laptop/PC builds, and proficiency in Azure and SharePoint. The ideal candidate will be responsible for providing technical support, troubleshooting hardware and software issues, and assisting with the implementation and maintenance of IT systems. Responsibilities: Provide technical support to end-users, resolving hardware, software, and SharePoint issues promptly and efficiently. Install, configure, and maintain desktops, laptops, and other IT equipment. Assist with the administration of Office 365, including user management, email configuration, and troubleshooting. Collaborate with the IT Manager to implement and maintain Azure and SharePoint environments. Requirements: Previous experience as an IT Technician or similar role. Strong knowledge of Office 365 administration Experience with desktop support, including hardware troubleshooting and software installation. Proficiency in building and deploying laptops and PCs. Familiarity with Azure services is a nice to have Knowledge of SharePoint administration and configuration. Previous exposure to Intune is a nice to have Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills. Ability to work independently and collaboratively in a fast-paced environment. If you are a motivated IT professional looking for an exciting opportunity to take the next step in your career, then please get in touch with jon.brass @ circlerecruitment.com Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @CircleRec and LinkedIn - Circle Recruitment.
Our client, a public sector body is looking for an IT Support Analyst to join on an initial 6 month contract bases. The IT Support Analyst works within the IT Service Desk function providing IT Support for all departments within our client, to assist with and resolve IT faults and incidents as quickly as possible. The IT Support Analyst will provision IT requests, guidance and advice to colleagues and customers with regards any questions raised (within expected targets) and partake in technical support across activity across multiple diverse systems, devices and processes in order to retain optimum service and viability of systems to all colleagues. You will be the first point of contact for receiving telephone calls, managing live chats and facilitating customer walk-ups or bookings to the team. Key Responsibilities The main areas of responsibility for IT Support Analysts comprise the below, although training will be provided to in specific technical areas. Manage IT incidents and Service Requests through to resolution within agreed target timeframes. Provide first line response and resolution to internal and external customer incidents and queries (by phone, email, chat, in person and more) for all IT systems and devices. Capture and update call information to a high standard within the IT Service Management tool. Uphold excellent customer service skills with enthusiasm and energy. Create, maintain, review and share knowledge documentation. Remain technically adept with IT platforms, equipment, and the many vital IT applications used. Contribute to and partake in high priority incident management activities. Configuration, packaging, and distribution of IT equipment to customers. Capture frequent and quality data updates to key system information (including systems and devices). Support the delivery of continuous improvement and innovation for the IT Support Team. Support the management of the IT Support Team with other queries as required. Essential Minimum Criteria Experience in an IT Support environment (comfortable using phones and IT systems). Ability to remain calm under pressure, be empathetic and confident in understanding when to escalate work, with strong resilience skills. Experience with IT including Microsoft packages Word and Excel. Understanding of Information Technology Infrastructure Library (ITIL) Principles, terminology and processes.
IT Support Assistant Job Type: Full-time, Permanent Pay: £23,000 - £26,000 per annum Our client is the largest privately-owned mortgage network in the UK. Their goal is to continue to be the best home for mortgage advisers, protection specialists, equity release experts and general insurance professionals, whatever their size or location. Due to continued growth, they are looking to establish a new team providing first line IT support to the business. This is an office-based role working 35 hours a week, Monday to Friday. The Role: Getting the right outcome for customers is at the heart of what they do. The main aim of the role is to support the business providing first line IT support for internal and third-party systems. Working mainly on the phone, or over Teams, you could be dealing with queries about anything IT related, so they are looking for someone with outstanding customer service and communication skills. Therefore, experience of working under pressure, prioritising, and working to deadlines is essential. IT qualification preferred but not essential. Other Key Tasks include: Logging and resolving ongoing Incidents, Service Requests and Problems that affect business operations. Proactive and accurate resolution of queries by liaising across departments where required. Support new internal joiners and external members with outbound contact and system set up. Manage multiple workloads across inboxes, phone contact, and Teams meetings. Capacity to educate others on current systems when required. Provide full support to all staff in relation to IT hardware and software issues. Ensure new starter process is followed within agreed SLA. Ensure the asset log is maintained and kept up to date. Ordering replacement or new equipment. Installing, removing, or upgrading new or existing software. Experience: Experience with Office 365 and Sharepoint. Knowledge of systems of control and able to follow clearly defined procedures. Experience of working under pressure, prioritising workloads, and working to tight deadlines. As our client is a non-sponsoring company, you must already have the right to work in the UK. Benefits: Company pension Health & wellbeing programme Sick pay
IT Support Sutton-in-Ashfield Up to £30,000 DOE Training Progression Company Benefits Are you experienced in IT Support looking to join a leading UK company, who have a great work life balance and provide substantial investment in their employees through training and development opportunities? The company are continuing to grow year on year and specialise within the industry, selling a wide range of parts to major suppliers. They have an excellent reputation across all areas of the business and operate on a national scale. Due to growth they are looking for someone to join the IT Support team. Within the role you will maintain the operating systems, security tools, applications, servers, email systems, laptops, desktops, software and hardware, handle business critical tasks and system improvements, and Serve as the subject-matter expert supporting Windows, Microsoft Office, O365 and the business ERP system. The role would suit someone with strong IT knowledge from a 1st/2nd line support environment looking for a long-term career in an industry leading company. The role: Provide first/second line technical support, troubleshoot, repair and install IT equipment, provide remote technical support where required, upgrade hardware and software systems across the business, provide induction training to new users on IT equipment, Full time permanent role, 8.15am to 4:45pm Monday to Friday The candidate: Practical experience of IT hardware, operating systems and Server Administration Experience in current windows OS as well as Microsoft Office/Office 365, MS Azure 365 Looking for a long term secure role with progression Reference Number: BBBH226146 To apply for this role or to be considered for further roles, please click "Apply Now" or contact Sophie Fox at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates