The System Support IT Services Engineer will bring technical expertise to the role and will be involved in many high-profile and critical support tasks and will therefore be exposed to all areas of the business.
This is a dynamic, varied and customer facing role that will allow the successful candidate to be involved in a variety of different duties and responsibilities across the technical support platform.
Provide direct user IT software and hardware support in person or remote.
General
The IT Support Technician will be responsible for supporting users on a range of 1st and 2nd line queries and tickets.
Our client, a well-established professional services company, is currently recruiting for an IT Support Technician to join their Service team on a 6-month FTC basis.
We are assisting a progressive company who are searching for an IT Service Desk Analyst / 1st and 2nd Line Support Analyst who is comfortable supporting users with technical issues within an ITIL Framework.
Main Duties
Liaise with customers via phone, remote sessions, video conferencing and email to assist with 1st and 2nd line IT issues, working in accordance to SLA's, quality standards and ITIL best practices.
Standard hours
Mon-Fri 40 hours per week, between 8am-6pm, 8 hours per day.
Our technology focussed secondary school and sixth form are looking for a Senior IT Helpdesk Technician to join the team in providing second line support for staff, students, parents and other stake holders This is a fantastic developmental opportunity for anyone who is keen to develop their existing skills in a wide range of technologies whilst working in a highly successful, technology focussed environment.
You will need a minimum of level 3, or preferably level 4 in an IT related subject (A-Levels/ BTEC or apprenticeship) At least 2 years' experience in a relevant IT role education sector would be a bonus.
The postholder will join a dynamic, friendly, and supportive team within a school that is known for being an investor in people and technology.
We are seeking a highly skilled and experienced Application Support Specialist, expert in Mass Spectrometry and/or Liquid Chromatography (LC) to join our international Customer Support Team for EMEA (Europe & Middle East).
You will be responsible for remote and on-site service activities and provide support to customers and field service engineers in EMEA.
This role involves handling inquiries, troubleshooting failures, conducting training, and ensuring information and knowledge transfer.