Experience in a Service Desk environment supporting 700 employees in an ITIL setting.
General
Exceptional customer service skills, maintaining composure under pressure, and the ability to ask insightful questions to diagnose and prioritise user queries and issues are essential for success in this role.
As a vital member of our client's team, you will provide top-notch 1st line technical support to a user base of approximately 2300.
Your responsibilities include providing 1st and 2nd line technical support, resolving incidents according to guidelines and Service Level Agreements, and supporting users with Victim Support procured computers.
As a Service Desk Analyst you'll play a crucial role in assisting internal customers.
We are looking for an experience technology Service manager with experience within NHS projects to empower and assist the IT Support Manager with the support and delivery of IT services to both internal and external stakeholders.
As a Service Desk Analyst, you will be responsible for providing 1st and 2nd line support including application support to circa 1200 staff nationally in an ITIL based environment.
This role would suit candidates with a strong technical experience of IT hardware and software, ideally from an IT repair, managed service, or helpdesk background.
Our highly successful client in Cardiff are looking to recruit a Helpdesk Advisor to join their growing technical support team.
The company offer a superb culture of support and development, so this role is ideal for candidates with a technical customer background who want to develop a long-term career in IT.
Due to the organic business growth in recent years for one of our key clients, they are looking to recruit a Desktop Support Engineer for their Cardiff Office
Supporting Microsoft Office 2013
The Role & Responsibilities
Supporting, configuring, and deploying Windows 7/10.
CPS Group are working exclusively with a well-established IT Consultancy who are looking to hire a LANSA Support Analyst to focus on Public Sector-focused projects.
You must already have SC Clearance, or be SC Clearable to be considered for this role!
Your role is to support the maintenance of the IT Infrastructure and any associated peripherals, including the installation, configuration, and support of Server operating systems and applications; participation in remote site administration; and production support activities.
Leading retailer are seeking a an IT Infrastructure Engineer working from their Cardiff head office, you will have experience in supporting and delivering projects, installing new equipment, system migrations and troubleshooting.
You will be providing technical know-how in a large, complex and fast-moving environment and must have a track record of successful infrastructure delivery for on-premise environments.
The Customer Service Advisor is required to provide an exceptional level of service to our service users working with a variety of well-known and smaller organisation from charity, third sector and government sectors.
You will be required to
Understand, support and advise customers requiring a wide range of information, advice and guidance.
To provide a telephone and multi-channel support service with integrity, professionalism and adhering to all relevant process, procedures, and legislation.