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IT Support Specialist Joining a global organisation, you will be a member of an international team located at their St Albans office. Your main task will be to support the IT users on-site, but you will also liaise with employees and the IT Service Desk team members in other locations in EMEA. The position will include travel to their Manchester and Scotland offices (no more than 3 days a month and to include one overnight stay). Duties for the IT Support Specialist: 1st and 2nd level support within Standard Applications (M365, Adobe and SAP B1 / FSM) Joiner / Mover / Leaver handling with ServiceNow Software provisioning (SCCM) Client hardware (desktop, laptop, tablet, barcode scanner) & Peripherals (printer, scanner, copier, fax) - installation, maintenance & provisioning- VoIP Network support (LAN) and monitoring of WAN and server Mobile devices (Android & IOS) Introduction & training Asset & Licence Management Team member of projects Local contact for Platform Services Desirable skills: 3 years work experience in the IT Service Desk area Relevant educational qualifications SAP / SAP Business One knowledge will be advantageous. Additional trainings for Microsoft (MCP level) and Cisco (CCNA Discovery) ICT service operations Basic ITIL knowledge Broad technical skills hardware, OS & software (Microsoft, mobile devices) Basic technical skills Server OS, network, storage (SAN, NAS) Basic application architecture know-how Flexibility and willingness to travel to Manchester and Scotland, driving license required. To hear more about the IT Support Specialist, apply today!
Are you an experienced and customer-focused 2nd line support specialist looking for a new challenge? Do you have a passion for IT and a keen interest in finance? If so, we have an exciting opportunity for you! We are a leading finance company based in Surrey, providing innovative solutions and services to our clients across the UK. We are looking for a 2nd line support specialist to join our IT team and provide technical support and troubleshooting for our internal and external users. As a 2nd line support specialist, you will be responsible for: Responding to and resolving IT issues raised by users via phone, email, or ticketing system Escalating complex or unresolved issues to 3rd line support or external vendors Installing, configuring, and maintaining hardware, software, and network devices Performing regular backups, updates, and security checks Documenting and reporting IT incidents, problems, and solutions Providing training and guidance to users on IT systems and best practices Contributing to IT projects and initiatives as required To be successful in this role, you will need: At least 2 years of experience in a similar 2nd line support role A good knowledge of Windows, Azure, Office 365, Active Directory, Exchange, and other common IT applications and systems A basic understanding of networking, firewalls, routers, switches, and VPNs Excellent communication, problem-solving, and customer service skills A proactive, flexible, and team-oriented attitude A willingness to learn new skills and technologies What we offer: A competitive salary and benefits package A friendly and supportive work environment A chance to work with a dynamic and growing finance company A variety of learning and development opportunities A flexible work schedule and remote working options
Our client, a public sector body is looking for an IT Support Analyst to join on an initial 6 month contract bases. The IT Support Analyst works within the IT Service Desk function providing IT Support for all departments within our client, to assist with and resolve IT faults and incidents as quickly as possible. The IT Support Analyst will provision IT requests, guidance and advice to colleagues and customers with regards any questions raised (within expected targets) and partake in technical support across activity across multiple diverse systems, devices and processes in order to retain optimum service and viability of systems to all colleagues. You will be the first point of contact for receiving telephone calls, managing live chats and facilitating customer walk-ups or bookings to the team. Key Responsibilities The main areas of responsibility for IT Support Analysts comprise the below, although training will be provided to in specific technical areas. Manage IT incidents and Service Requests through to resolution within agreed target timeframes. Provide first line response and resolution to internal and external customer incidents and queries (by phone, email, chat, in person and more) for all IT systems and devices. Capture and update call information to a high standard within the IT Service Management tool. Uphold excellent customer service skills with enthusiasm and energy. Create, maintain, review and share knowledge documentation. Remain technically adept with IT platforms, equipment, and the many vital IT applications used. Contribute to and partake in high priority incident management activities. Configuration, packaging, and distribution of IT equipment to customers. Capture frequent and quality data updates to key system information (including systems and devices). Support the delivery of continuous improvement and innovation for the IT Support Team. Support the management of the IT Support Team with other queries as required. Essential Minimum Criteria Experience in an IT Support environment (comfortable using phones and IT systems). Ability to remain calm under pressure, be empathetic and confident in understanding when to escalate work, with strong resilience skills. Experience with IT including Microsoft packages Word and Excel. Understanding of Information Technology Infrastructure Library (ITIL) Principles, terminology and processes.