Are you an experienced and customer-focused 2nd line support specialist looking for a new challenge?
Do you have a passion for IT and a keen interest in finance?
If so, we have an exciting opportunity for you!
We are a leading finance company based in Surrey, providing innovative solutions and services to our
clients across the UK.
We are looking for a 2nd line support specialist to join our IT team and provide technical support
and troubleshooting for our internal and external users.
As a 2nd line support specialist, you will be responsible for:
- Responding to and resolving IT issues raised by users via phone, email, or ticketing system
- Escalating complex or unresolved issues to 3rd line support or external vendors
- Installing, configuring, and maintaining hardware, software, and network devices
- Performing regular backups, updates, and security checks
- Documenting and reporting IT incidents, problems, and solutions
- Providing training and guidance to users on IT systems and best practices
- Contributing to IT projects and initiatives as required
To be successful in this role, you will need:
- At least 2+ years of experience in a similar 2nd line support role
- A good knowledge of Windows, Azure, Office 365, Active Directory, Exchange, and other common IT applications and systems
- A basic understanding of networking, firewalls, routers, switches, and VPNs
- Excellent communication, problem-solving, and customer service skills
- A proactive, flexible, and team-oriented attitude
- A willingness to learn new skills and technologies
What we offer:
- A competitive salary and benefits package
- A friendly and supportive work environment
- A chance to work with a dynamic and growing finance company
- A variety of learning and development opportunities
- A flexible work schedule and remote working options